The Challenge Active Ants Faced:
For Active Ants, quickly connecting new customers to their fulfilment systems is crucial. Although the turnaround time was already competitive, many customers with limited IT capacity experienced integration as a barrier. The internal IT team not only had to manage the fulfilment systems but also increasingly had to build complex connections with webshops, marketplaces, and omnichannel platforms. This took disproportionately more time and put pressure on capacity, while customers often didn’t have the technical knowledge to utilize the API.
The Wish:
- Allow new customers to connect plug-and-play, without technical barriers.
- No additional pressure on the internal IT team from onboarding customers.
- Smoothing out peaks in demand for support capacity.
- Ability to easily add extra services such as returns handling and tracking.
The Solution:
By linking the fulfilment API once with KoneX™, the integration platform became the central link for all new customers. Regardless of whether they sell through an online store, marketplace or omnichannel integrator, customers are now live within four hours. The KoneX team provides 24/7 support and specialist knowledge for additional integrations, relieving the internal IT team and allowing it to focus on the core processes of fulfilment. leverage.
The Result:
- Faster onboarding and live in 4 hours instead of days/weeks….
- Stable links with 24/7 support & management through KoneX.
- Scalability: easily add extra services.
- No more complex custom integrations required.
- Internal IT team has more time for innovation within fulfilment processes.
- Higher customer satisfaction among fulfilment customers.
