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Smarter Supply Chain Management through Connected Operational Control

Modern supply chains require more than efficient logistics alone. Success comes from seamlessly connecting commercial processes with operational execution.

EagleSCM helps organisations gain control of complex supply chains with the Eagle-Eye Supply Chain Management platform. Combined with the KoneX Connected Commerce™ platform, it creates a connected digital ecosystem where customer orders, business systems and operational processes communicate with each other in real time.

Together, KoneX and EagleSCM help organisations reduce complexity, improve collaboration across the supply chain and build a solid foundation for future growth.

Consultancy and Eagle-Eye: One Integrated Solution

  • Supply Chain Consultancy — practical support for designing, optimising and managing complex supply chains.
  • Eagle-Eye Platform — a central platform for communication, workflow automation and real-time visibility across the entire supply chain.
  • Operational Supply Chain Control — improved coordination between suppliers, logistics providers, carriers and other supply chain partners.
  • API-first Technology — open, scalable technology that integrates seamlessly with existing business systems and supports future growth.

What EagleSCM Helps You Solve

  • Versnipperde communicatie — centraliseer de samenwerking tussen leveranciers, logistieke dienstverleners, vervoerders en overige ketenpartners.
  • Manual Processing — automate recurring operational workflows and reduce administrative effort..
  • Limited Visibility — gain real-time insight into operational processes, information flows and collaboration across your supply chain..
  • Complex Supply Chains — coordinate multiple partners and logistics processes from a single central platform.
  • Legacy Integrations — modernise data exchange without replacing your existing business systems.
  • Growing Operational Complexity — support international and omnichannel growth with a scalable digital supply chain.

Voor wie is EagleSCM bedoeld

  • Brands
  • Wholesalers
  • Retailers
  • Organisations working with multiple suppliers or logistics providers
  • Organisations managing international supply chains
  • Organisations looking to modernise their supply chain
  • Businesses integrating logistics networks following a merger or acquisition

Why Integrate Through KoneX

KoneX and EagleSCM complement one another by connecting and coordinating different parts of your organisation.

  • KoneX connects your digital ecosystem — webshops, marketplaces, ERP systems, CRM solutions, PIM systems, fulfilment partners and other business applications exchange information in real time.
  • EagleSCM coordinates operational supply chains — Eagle-Eye connects suppliers, logistics providers, carriers, operational processes and other supply chain partners.
  • Commercial and operational processes work together — information flows seamlessly from customer order through warehouse operations to final delivery.
  • Freedom to choose best-of-breed software — organisations can select the best solution for every business function while keeping all systems connected within one digital ecosystem.
  • No unnecessary system replacement — existing business systems are connected and enhanced rather than replaced.

Approach

  1. Assess — map your existing supply chain, information flows, business systems and supply chain partners.
  2. Configure — tailor Eagle-Eye to your operational processes, workflows and collaboration structure.
  3. Connect — integrate commercial business systems and Eagle-Eye in real time through KoneX.
  4. Automate — automate operational workflows and data exchange between systems and supply chain partners.
  5. Optimise — use real-time insights to continuously improve collaboration, operational control and efficiency.
  6. Scale — onboard new suppliers, logistics providers and carriers without adding operational complexity.

CM.com is a global provider of AI-driven customer engagement solutions, listed on Euronext Amsterdam under ticker CMCOM. From its headquarters in Breda, the Netherlands, CM.com offers an integrated platform that brings together messaging, payments, marketing, customer service and ticketing on a single data layer. With over 600 employees and customers in 15+ countries, CM.com is among the leading European players in customer experience technology.

What CM.com can do for your webshop

  • Conversational messaging – WhatsApp Business, SMS, RCS, Apple Messages for Business, Viber, Instagram and Telegram through one API. Send order confirmations, delivery updates, return instructions and marketing campaigns through your customer’s preferred channel.
  • HALO and Conversational AI – AI agents that answer customer questions, look up orders and perform simple actions without human intervention. Fully trained on your own content and products.
  • Mobile Marketing Cloud – automated campaigns via email, SMS, push notifications and voice. Cart abandonment, win-back, post-purchase flows and segmented promos from one central location.
  • CM Payments – online and in-store payments for iDEAL, Bancontact, credit card, Apple Pay, Klarna and more, with one real-time dashboard.
  • Customer Data Platform – unified customer profiles that marketing, sales and service teams share in real time, without silos between tools.
  • Verification and OTP – One-Time Password and account verification through your preferred channel, for more secure login and transaction confirmation.

Who uses CM.com today

CM.com’s clients include BMW Group, DHL, Basic Fit, Takeaway, the Formula 1 Dutch Grand Prix in Zandvoort, TeamNL, Lucardi, Mepal, XXL Nutrition, YourSurprise, Notre-Dame Paris and the MOCO Museum – a mix of retail, mobility, logistics, events, sports and culture.

Markets and compliance

CM.com has direct connections with 600+ telecom operators, Meta and Google, and serves customers in Europe (Netherlands, Belgium, Germany, France, Italy, Spain, Sweden, Denmark, United Kingdom), North America (United States), Asia-Pacific (China, India, Japan, Singapore) and the Middle East and Africa (United Arab Emirates, South Africa). The platform is GDPR-compliant, ISO-certified, PCI-DSS-certified for payments and HDS-certified for health data in France.

Why link CM.com through KoneX

CM.com is a rich, modular engagement platform; KoneX provides the real-time data link between your e-commerce stack and CM.com. Together, that means:

  • Orders, shipping statuses and returns from your Shopify, Magento, BigCommerce or WooCommerce web shop automatically trigger WhatsApp or SMS messages via CM Business Messaging.
  • Cart-abandonment events from your online store directly launch Mobile Marketing Cloud campaigns – without your marketing team having to build a separate integration.
  • One customer profile in CM’s Customer Data Platform combines webshop data (orders, preferences), engagement data (emails opened, clicks) and service data (tickets, calls).
  • Faster onboarding: from setup to first live message-flow within weeks instead of a traditional months-long integration project.

Whether you’re a D2C brand looking to automate its customer service with AI, or a mid-market retailer looking to bring marketing and payments together on one platform – CM.com provides the building blocks, and KoneX builds the link to your existing webshop stack.

Ferfier Technologies is the AI and products arm of the Ferfier Group, a portfolio company of Stakeboat Capital. Where sister company InterraIT provides the services side (custom KoneX integrations, application management, legacy modernization), Ferfier Technologies builds and licenses AI-driven SaaS products that KoneX customers can add to their existing integration stack. Under the motto “Transforming Ideas Into Intelligent Experiences,” Ferfier delivers solutions for mobility, manufacturing, healthcare, retail and technology – each with AI and data monetization functionality as a common thread.

Ferfier Technologies’ products

  • Impact AI – an AI insights platform that transforms operational data from ERP, CRM, WMS and e-commerce systems into actionable recommendations. For KoneX customers, that means: data already in sync through KoneX can directly serve as input to Impact AI models without an additional ingestion layer.
  • AI-Powered SaaS – turnkey AI modules for demand forecasting, customer segmentation, churn prediction and next-best-action recommendations, available as separate SaaS components.
  • Digital Twin – virtual representations of physical assets and processes for real-time monitoring, scenario simulation and predictive maintenance. Strong in manufacturing and mobility, but also applicable to fulfilment operations.
  • Data Monetization – tooling and consulting for unlocking internal data assets as a revenue stream, for example through insights-as-a-service for partners or customers in the chain.
  • Dealer Management System (DMS) – a specialized DMS suite for the automotive industry, with after-sales, inventory and dealer portal functionality.
  • IoT Solutions – connectivity and data collection for sensors, vehicles and manufacturing equipment, coupled with Impact AI for analytics.
  • Cloud Native Development & Mobile App Development – for customers who want to combine their above Ferfier products with custom-developed apps and cloud-native extensions.

For which sectors?

Ferfier focuses on five main sectors, with separate product libraries and use cases for each sector:

  • Mobility & Automotive – DMS, connected-vehicle-data, dealer-portals, after-sales AI, predictive maintenance via Digital Twin.
  • Manufacturing – Digital Twin for production lines, IoT sensing, predictive quality control and MES augmentation via Impact AI.
  • Healthcare – compliance-driven data platforms, AI models for clinical and operational insights, secured at the enterprise level (via Ferfier Group’s ISO certifications).
  • Retail & E-commerce – demand forecasting, customer-360 analytics, dynamic pricing and recommendation models – the primary interface with KoneX implementations.
  • Technology & SaaS – AI components for product companies building their own SaaS portfolio, including white-label capabilities from Impact AI.

Part of the Ferfier Group

The Ferfier Group is a portfolio company of Stakeboat Capital and consists of two operating units that together cover the full spectrum of enterprise modernization:

  • Ferfier Technologies (ferfier.com) – AI and digital engineering products. This partner profile.
  • InterraIT (interrait.com) – digital engineering and integration services, with more than 12 years of KoneX partnership. See separate InterraIT partner profile for service side.

Both companies have shared engineering resources in the United States, the United Kingdom, Australia and India (Noida and Kolkata), and share the group’s ISO 27001 and ISO 9001 certifications.

Leadership

  • Hemraj Rana – CEO, Ferfier Group
  • Ankush Goel – Managing Director, Ferfier

When is Ferfier of interest to a KoneX customer?

  • You already have KoneX running and want to add AI – for example, demand forecasting for your fulfilment chain or customer-360 models for your e-commerce stack. Impact AI can work directly with the data from your KoneX links.
  • You operate in manufacturing or mobility and want a Digital Twin – for production lines, vehicles or logistics processes, powered by real-time data through KoneX integrations.
  • You want to monetize data – for example, as a KoneX customer, offer your own data assets as insights-as-a-service to partners or customers in your supply chain.
  • You are an automotive dealer or OEM – Ferfier’s DMS suite is a specialized product for your industry, and can be linked to your existing ERP and webshop via KoneX.
  • You are a SaaS company looking to embed AI functionality in your own product – Impact AI and the AI-Powered SaaS modules are available as white label components.

Why Ferfier through KoneX?

The combination of Ferfier products and the KoneX connectivity layer gives customers a short time-to-value for AI and data projects:

  • Short ingestion pipeline – Impact AI directly uses the data KoneX already synchronizes between your webshop, ERP, WMS and marketplaces. No separate data pipeline required.
  • One group contact – Ferfier products are provided by Ferfier Technologies; implementation and management are provided by sister company InterraIT. One commercial relationship, one SLA, two teams.
  • Group-level certification – ISO 27001 and ISO 9001 cover both product and implementation, which is essential in healthcare and regulated industries.
  • Proven sector libraries – DMS for mobility, Digital Twin for manufacturing, customer analytics for retail – not greenfield projects, but extensions to working product bases.

Whether you are looking for AI augmentation for your existing KoneX stack, implementing a dealer management platform, or monetizing your operational data – Ferfier Technologies provides the products, and KoneX provides the data layer underneath. For the implementation and management side, see the separate InterraIT partner profile.

With more than 12 years of collaboration, InterraIT is the longest affiliated certified KoneX integration partner. As a digital engineering and IT modernization company within the Ferfier Group – a portfolio company of Stakeboat Capital – InterraIT combines 25+ years of engineering experience (founded in 1996) with a global team of more than 1,000 specialists spread across the United States, the United Kingdom, Australia and India (Noida and Kolkata). For KoneX customers requiring custom integrations, legacy modernization or ongoing application management, InterraIT offers 24/7 follow-the-sun coverage, ISO 27001 and ISO 9001 certification and proven experience with the KoneX platform.

When do you engage InterraIT through KoneX?

The KoneX standard integrations cover most e-commerce, ERP, WMS and marketplace scenarios. For situations where more is needed, InterraIT engineers provide customizations within the KoneX framework:

  • Custom KoneX links – to industry-specific ERP, CRM, PIM or billing systems that do not have a standard KoneX connector.
  • Legacy modernization – mainframe migrations, SharePoint migrations and unlocking legacy back-office systems via modern APIs that can talk to KoneX.
  • Cloud-native development – redevelopment of internal tools around KoneX to serverless or containerized architecture on AWS or Azure.
  • Application Management Services (AMS) – 24/7 management and monitoring of your KoneX links and surrounding systems by a dedicated engineering team.
  • Mobile app development – native or cross-platform apps that interact with your KoneX stack, for internal operational tools or consumer products.
  • Project delivery for multi-system implementations – if you are rolling out multiple KoneX links at the same time and do not have enough engineering capacity internally.

Track record and certifications

  • Founded in 1996 – 25+ years of continuous activity in digital engineering and IT services. India branch opened in 2000.
  • Reached 1,000+ engineers worldwide in 2015 and has continued to grow since then.
  • 35+ active enterprise customers with a reported 99% project success rate.
  • ISO 27001 (2021) – enterprise-level information security required for customers with stringent data governance requirements.
  • ISO 9001 – quality management certified on structured delivery processes.
  • Multi-continental coverage – engineering locations in the US, UK, Australia and India provide follow-the-sun support and parallel delivery streams.

Industry expertise

InterraIT serves customers in five main sectors, with each sector having its own knowledge base and library of reusable components:

  • Mobility & Automotive – Dealer Management System integrations, OEM portals, connected-vehicle-data and after-sales integrations.
  • Manufacturing – IoT data platforms, MES/ERP integration and digital-twin implementations for manufacturing processes.
  • Retail & E-commerce – multichannel orchestration, headless-commerce, marketplace links and customer data platforms – the primary interface with KoneX implementations.
  • Healthcare – compliance-driven integrations (HIPAA, GDPR) and legacy system modernization.
  • Technology & SaaS – platform development, AI integrations and data monetization for product companies.

Part of the Ferfier Group

InterraIT is part of the Ferfier Group, a portfolio company of Stakeboat Capital. The group consists of two operating units that complement each other:

  • InterraIT (interrait.com) – digital engineering and integration services. This partner profile.
  • Ferfier Technologies (ferfier.com) – AI and SaaS products: Impact AI, Digital Twin, Data Monetization, Dealer Management System (DMS) and IoT solutions.

For KoneX customers, that means: InterraIT provides the services side (engineering, integration, management), while Ferfier Technologies provides access to AI and data products through the same group structure that can be used in the same deployments. One commercial relationship, two specialized teams.

Leadership

  • Hemraj Rana – CEO, Ferfier Group
  • Ankush Goel – Managing Director, Ferfier

Why InterraIT through KoneX?

KoneX covers the integration platform; InterraIT provides the people, processes and industry knowledge for everything outside the standard. In practice, that means:

  • 12+ years of KoneX platform knowledge – no learning curve, no exploratory phase. Engineers know KoneX architecture, data models and best practices.
  • 24/7 coverage across three continents – incidents, releases and migrations can run across time zones without one team having to run the entire clock.
  • ISO certified delivery – structured project methodology, audit trails and enterprise-level information security.
  • Scalable teams – from a few engineers for a tactical project to dedicated squads for multi-year modernization projects, all within one partner.
  • End-to-end coverage – discovery, design, build, test, deploy and ongoing management (AMS) without partner change halfway through.

Whether you need a one-time custom link for a legacy ERP, are setting up a large-scale modernization project, or want to outsource ongoing application management – InterraIT is readily available through KoneX, with the track record and certification to carry critical pathways. For AI product extensions to your KoneX stack, see the separate Ferfier partner profile.

Evestico is a UK-based consultancy that guides manufacturers and brands to successfully enter international markets. From its headquarters in Rugby, Warwickshire, Evestico offers an end-to-end package of market entry services: from company formation and legal representation to fulfilment, marketing and e-commerce integration. The company works for clients in the United Kingdom, the European Union and the United States, with a focus on retail and industrial sectors.

What Evestico can do for you

  • Market entry (market entry) – strategy, market analysis and go-to-market planning for brands expanding into new geographies.
  • Company formation and representation – set up entity in UK or EU, local tax and legal compliance, registered address and directorship.
  • Warehousing and fulfilment – customized storage, order picking, shipping and return handling for small and medium-sized brands looking to optimize their fulfilment.
  • Marketing and sales – marketing strategy, lead generation, marketplace management (Amazon, eBay, Etsy) and marketing implementation.
  • Web design and e-commerce – web shop development and integration with fulfilment and marketing platforms.
  • Export-driven strategies – government-supported export programs, GreenTech and CleanTech projects, focusing on sustainable scalability.

Markets in which Evestico operates

  • United Kingdom – primary home market. Local entity, local fulfilment, local marketing.
  • European Union – multi-country expansion, customs and VAT processing, distribution channels.
  • United States – US market entry through local representation and logistics partners.

For whom is Evestico best suited

Evestico focuses on brands and manufacturers in:

  • Retail and consumer products
  • Industrial sectors and B2B
  • GreenTech and CleanTech (sustainable technology)
  • D2C brands making their first international move

Why partner with KoneX

Evestico provides the boots-on-the-ground and operational structure abroad; KoneX provides the digital link between your home market and your new market:

  • Real-time synchronization between your Dutch webshop or ERP and Evestico’s UK or EU fulfilment.
  • Easy connection to Shopify, Magento, BigCommerce or WooCommerce – no overnight batches, no manual spreadsheets.
  • One integration layer for inventory, orders, returns and marketing attribution, regardless of which country the fulfilment takes place in.
  • Faster go-live: from market entry plan to first shipment in weeks instead of months.

Approach

Evestico uses a tiered methodology:

  1. Market analysis – competition, price and margin structures, local regulations, customs and VAT.
  2. Setup – entity, local bank account, fulfilment contract, registered address.
  3. Go-live – webshop integration through KoneX, first batch of shipments, marketing campaign.
  4. Scale – multichannel expansion (marketplaces, B2B), cost optimization, local partnerships.

Whether you are a Dutch D2C brand looking to reach its first 10,000 UK customers, or a B2B manufacturer entering the US industrial segment – Evestico provides the combination of local expertise and operational execution that makes market entry practical.

Rithum is the globally connected 3P commerce platform that allows brands and retailers to manage, market and sell their products across hundreds of marketplaces and retail channels simultaneously. The company emerged in December 2023 from the merger of three industry standards – CommerceHub (founded 1997 in New York), ChannelAdvisor (founded 2001 in North Carolina) and Dsco – bringing together more than two decades of combined experience in 3P commerce. Today, Rithum serves more than 40,000 brands and retailers, including Adidas, Samsung, Walmart, Home Depot, Marks & Spencer and Whirlpool, with more than 600 marketplace integrations and more than $50 billion in annual processed sales.

Two solutions, one platform

Rithum is built around two parallel product lines that both run on the same data and infrastructure:

Brand Solutions – for brands and producers

  • Marketplace Listings – product listing management across 600+ marketplaces worldwide, with automatic content customization by channel (language, taxonomy, attributes, images).
  • Inventory Management – central inventory control across all your marketplace channels, preventing overselling and stockouts.
  • Order Management – consolidation of orders from all marketplaces into one workflow, with automatic routing to your fulfilment partner or WMS.
  • Retail Media Advertising and Paid Search & Shopping Ads – manage ad budgets directly within the platform, with performance reporting by channel and SKU.
  • AI-Powered Product Feeds – RithumIQ optimizes product feeds by marketplace for maximum findability and conversion.
  • Commerce Insights & Reporting – unified reporting on sales, margins, inventory and adspend, regardless of which channel the transaction is through.

Retailer Solutions – for retailers with their own marketplace strategy

  • Dropship – turnkey vendor-enablement platform that allows retailers to onboard suppliers without funding inventory themselves. CommerceHub’s original specialty.
  • Private Marketplaces – build and operate your own marketplace with curated sellers, under your own brand.
  • SupplyExplorer – discovery tool to identify new suppliers within the Rithum network.
  • Shipping Optimization and Delivery Date Prediction – shipping rules and delivery expectations based on billions of historical data points from the network.
  • Shipping Label Management – centralized label management across all vendors and shipping streams.
  • Delivery Insights & Reporting – performance monitoring of suppliers, carriers and own logistics processes.

RithumIQ – AI on a network scale

Rithum’s proprietary AI engine RithumIQ runs on more than two decades of combined 3P commerce data. That network effect is hard to replicate: the more transactions, listings and delivery events that flow through the platform, the more accurate the predictions and recommendations for each new customer. Specifically, RithumIQ supports such things as product feed optimization, dynamic pricing recommendations, demand forecasting by channel and automatic detection of listing issues before they cost conversion.

Scale and burden of proof

  • 40,000+ brands and retailers worldwide – including enterprise names such as Adidas, Samsung, Walmart, Home Depot, Marks & Spencer, Williams Sonoma, Whirlpool, Chewy and Next.
  • 600+ marketplaces and retail channels connected – from global marketplaces to regional and specialized channels.
  • $50 billion GMV processed annually through the platform.
  • $500 million annual digital-marketing and retail-media ad-spend managed within the platform.
  • 20+ years of combined experience through the merged history of CommerceHub, ChannelAdvisor and Dsco.

For whom is Rithum suitable

  • Global brands and manufacturers that want to sell on dozens or hundreds of marketplaces from one central product database, without building separate integrations for each channel.
  • Large retailers with their own marketplace ambitions – Dropship and Private Marketplaces allow them to build their own 3P network without inventory risk.
  • Multichannel retailers with substantial marketplace sales – Bol, Amazon, Walmart, eBay and hundreds of other channels in one order-management layer.
  • Enterprise brands with retail media budgets that want to combine ads-spend and organic listings in one platform for unified attribution.
  • Cross-border retailers looking to access the Asian, European, UK and US markets in parallel – Rithum’s tag-coverage covers all four continents.

Rithum is an enterprise platform, not a plug-and-play SMB tool. The value is in marketplace overlay, AI models and services team – not in simple setup. For brands with lower volumes or a single marketplace, other tools within the KoneX ecosystem tend to be more efficient.

Markets

Rithum operates globally, with customers and marketplace coverage in North America, Europe (including the UK), Asia and Australia. The tag profile on this KoneX map (ASIA, EU, UK, USA) reflects that international scale – Rithum is not a local or regional player, but one of the few truly global 3P platforms.

Why link Rithum through KoneX?

Rithum provides the marketplace platform; KoneX provides the clean connection to your own stack. The integration is also officially recognized in two directions: KoneX (via Innovation Kite) is part of the Rithum / ChannelAdvisor Partner Network. Together that means:

  • One API connection between your webshop, ERP, WMS and Rithum – product data, inventory and orders flow in real time, without building separate connectors per marketplace.
  • Marketplace orders from Rithum automatically enter your fulfilment chain (for example, to Active Ants, Dimass or PostNL Fulfilment via KoneX links).
  • Stock-sync across Rithum and your own web shop remains consistent, with KoneX the only source of truth for your fulfilment layer.
  • Fast onboarding – bidirectional partnership recognition means that technical integration between KoneX and Rithum does not require an exploratory phase.

Whether you are a global brand looking to scale marketplace distribution, a retailer launching its own 3P marketplace, or a multichannel player looking to consolidate marketplace spends and performance into one platform – Rithum provides the scale and network, and KoneX provides the seamless connection to your existing stack.