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Smarter Supply Chain Management through Connected Operational Control

Modern supply chains require more than efficient logistics alone. Success comes from seamlessly connecting commercial processes with operational execution.

EagleSCM helps organisations gain control of complex supply chains with the Eagle-Eye Supply Chain Management platform. Combined with the KoneX Connected Commerce™ platform, it creates a connected digital ecosystem where customer orders, business systems and operational processes communicate with each other in real time.

Together, KoneX and EagleSCM help organisations reduce complexity, improve collaboration across the supply chain and build a solid foundation for future growth.

Consultancy and Eagle-Eye: One Integrated Solution

Supply Chain Consultancy — practical support for designing, optimising and managing complex supply chains.
Eagle-Eye Platform — a central platform for communication, workflow automation and real-time visibility across the entire supply chain.
Operational Supply Chain Control — improved coordination between suppliers, logistics providers, carriers and other supply chain partners.
API-first Technology — open, scalable technology that integrates seamlessly with existing business systems and supports future growth.

What EagleSCM Helps You Solve

Versnipperde communicatie — centraliseer de samenwerking tussen leveranciers, logistieke dienstverleners, vervoerders en overige ketenpartners.
Manual Processing — automate recurring operational workflows and reduce administrative effort..
Limited Visibility — gain real-time insight into operational processes, information flows and collaboration across your supply chain..
Complex Supply Chains — coordinate multiple partners and logistics processes from a single central platform.
Legacy Integrations — modernise data exchange without replacing your existing business systems.
Growing Operational Complexity — support international and omnichannel growth with a scalable digital supply chain.

Voor wie is EagleSCM bedoeld

Brands
Wholesalers
Retailers
Organisations working with multiple suppliers or logistics providers
Organisations managing international supply chains
Organisations looking to modernise their supply chain
Businesses integrating logistics networks following a merger or acquisition

Why Integrate Through KoneX

KoneX and EagleSCM complement one another by connecting and coordinating different parts of your organisation.

KoneX connects your digital ecosystem — webshops, marketplaces, ERP systems, CRM solutions, PIM systems, fulfilment partners and other business applications exchange information in real time.
EagleSCM coordinates operational supply chains — Eagle-Eye connects suppliers, logistics providers, carriers, operational processes and other supply chain partners.
Commercial and operational processes work together — information flows seamlessly from customer order through warehouse operations to final delivery.
Freedom to choose best-of-breed software — organisations can select the best solution for every business function while keeping all systems connected within one digital ecosystem.
No unnecessary system replacement — existing business systems are connected and enhanced rather than replaced.

Approach

Assess — map your existing supply chain, information flows, business systems and supply chain partners.
Configure — tailor Eagle-Eye to your operational processes, workflows and collaboration structure.
Connect — integrate commercial business systems and Eagle-Eye in real time through KoneX.
Automate — automate operational workflows and data exchange between systems and supply chain partners.
Optimise — use real-time insights to continuously improve collaboration, operational control and efficiency.
Scale — onboard new suppliers, logistics providers and carriers without adding operational complexity.

Innovation Kite is the Amsterdam-based product and innovation studio that designed, built and continues to develop the KoneX platform. Since its founding in 2012, the team has been building smart products that connect the e-commerce chain – from webshop to front door, from pixel to package. From offices in the Netherlands and Germany, Innovation Kite serves ambitious start-ups, scale-ups, professional SMEs and large multinationals.

Innovation Kite’s philosophy sums it up: “Digital Innovation is not about technology but about people.” Hence the combination of proprietary platforms, thoughtful modules ánd experienced consultants who shape the organization and the Data Journey in addition to the product.

Innovation Kite’s role within KoneX

KoneX is an independent business unit within Innovation Kite, with its own brand identity and roadmap. Innovation Kite simultaneously remains the designer, builder and owner of the KoneX platform. In practice, that means:

KoneX’s product roadmap – new connectors, platform enhancements, performance and security improvements – is determined and executed by the Innovation Kite engineering team.
All certified KoneX partners (such as InterraIT, Ferfier and others in this directory) operate on the platform provided by Innovation Kite.
KoneX customers with needs outside the standard KoneX functionality – for example, a data analysis track, a new web shop, or custom plug-ins – can work directly with Innovation Kite.

The KITE product family

KoneX is the best-known product, but not the only one. The full KITE portfolio includes:

KITE KoneX™ – the integration platform-as-a-service that connects web shops, ERP, WMS, marketplaces and accounting software in real time. Available in standard, KoneX-Enterprise and KoneXion versions (the latter as a plug-and-play solution for Exact Online and Shopify).
KITE Smart Stock Monitor™ – inventory management and monitoring solution that couples real-time inventory insight with automatic signaling and reorder logic.
KITE Publisher™ – reporting and publishing tool that converts data from internal systems into periodic reports for stakeholders or regulators.
KITE MultiSite™ – multi-site shopping platform for brands managing multiple shops in parallel (by country, by brand, by target group).

Services on top of the platform

In addition to software, Innovation Kite also provides hands-on services. For KoneX customers, the most requested are:

eCommerce Consulting – strategic advice from experienced specialists on platform selection, integration architecture and growth paths.
Data Journey Analysis – mapping how data flows through your organization, from the moment a customer lands on your web shop to billing and after-sales. The basis for every KoneX implementation.
Custom KoneX integrations – links to systems outside the standard connector library, built by the team creating the platform itself.
Web shop design and development – from design to go live, integrated with KoneX and the other KITE modules.
Custom software and plug-ins – extensions to KoneX or stand-alone tools developed on demand for specific business cases.
Innovation Kickstarter workshops – methodological sessions in which teams of customers and Innovation Kite jointly shape a digital initiative: problem, solution, roadmap.

Who does Innovation Kite work for?

Ambitious start-ups and scale-ups that want to scale quickly without getting stuck on IT links.
Professional SME that has multiple systems in the chain (web shop, ERP, WMS, marketplaces, accounting) and wants to put a single layer of region on top of them.
Large multinationals with complex multi-country, multi-brand or multi-system landscapes – KoneX-Enterprise + custom dev delivers the scalability.
Fulfilment and logistics service providers looking to access their customers via KoneX (Active Ants is a long-running customer and partner).
Government agencies and non-profits in need of reporting and data publication – for example, the Trimbos Institute through KITE Publisher.
Web shops for personalized products – references such as Van Bavel and Kick and Rush have set up their platforms through Innovation Kite.

Markets and partnerships

Innovation Kite operates out of the Netherlands and Germany, serving customers throughout Europe and beyond. Strategic technology partnerships include ChannelAdvisor’s official partner program (Rithum), which gives KoneX customers direct access to hundreds of marketplace links through a single commercial relationship.

When do you directly engage Innovation Kite?

Most KoneX implementation projects are through certified integration partners such as InterraIT. Direct contact with Innovation Kite makes sense if:

You want strategic advice on your e-commerce and data architecture before choosing technology (Data Journey Analysis, Innovation Kickstarter).
You are looking for a functionality that is not yet in KoneX and want to explore whether it can get on the roadmap.
You want to evaluate one of the other KITE products (Smart Stock Monitor, Publisher, MultiSite).
You want personalized or specialized webshop development where design, platform and fulfilment chain are developed in one hand.
You want a custom plug-in or industry-specific extension built by the team that maintains the platform itself.

KoneX is the heart of the ecosystem; Innovation Kite is the company that designs, builds and evolves that heart – with a broader range of products and services that go beyond the platform alone.

DeliveryMatch is a Dutch shipping and TMS platform that connects web shops, ERP and WMS systems with more than 180 carriers worldwide. From its headquarters in Rotterdam, DeliveryMatch has been delivering a single central orchestration layer between order source and carrier since 2014, so that each shipment is automatically routed to the optimal carrier based on cost, delivery time, capacity and sustainability. The platform was named best shipping software in the Netherlands by Emerce Top 100 four years in a row (2022 – 2025).

What DeliveryMatch does

Multi-carrier orchestration – 180+ carriers for parcels and pallets, domestic and international. One integration provides access to DHL, PostNL, DPD, UPS, GLS and dozens of regional and specialized carriers and brokers.
Automate shipping process – orders from all your sales channels are automatically processed, provided with shipping labels, manifests and shipping documents, and booked with the correct carrier. No more manual actions or separate portals.
Dynamic shipping options – real-time shipping options in your shop’s checkout, tailored to order profile, location and service level. Flexible for the customer, efficient for your logistics.
Returns management – integrated returns portal, automated label generation for returns and branded customer communications throughout the returns process.
Transportation Management (TMS) – complete control of your carriers: bookings, rates, status, exception management and carrier performance in one dashboard.
Freight billing audit – automatic verification of carrier invoices against booked rates. Erroneous settlements are detected before they are booked.
CO₂ calculation and insight – sustainability visible in every step of your logistics process, with carrier selection that considers CO₂ impact per shipment.
Branded customer communications – professional, recognizable and fully formatted in your corporate identity track-and-trace pages and email communications.

Integrations with your stack

DeliveryMatch interfaces directly with common e-commerce, ERP and WMS platforms via standard integrations:

E-commerce – WooCommerce, Shopify, Magento, Shopware 6, Lightspeed
ERP and WMS – standard interfaces with leading ERP and WMS systems for B2B and B2C order flows
Marketplaces – multichannel ordering from large marketplaces through the same API
Carriers and brokers – 180+ worldwide, including parcel carriers, pallet carriers and specialized brokers
DeliveryMatch API – open API for custom integrations with systems that are not linked by default

Who is DeliveryMatch suitable for

DeliveryMatch serves five main target groups:

Manufacturers and wholesalers who handle both parcel and pallet shipments and want control over carrier costs and transportation planning.
Fulfilment and 3PL service providers that ship for multiple clients and want to apply different shipping rules, carriers and branding for each client.
E-commerce and retail – D2C web shops and multichannel retailers that scale between 1,000 and 100,000+ shipments per month and want to use multiple carriers.
Software and system vendors looking to embed DeliveryMatch’s shipping module into their own ERP, WMS or e-commerce solution.
Carriers and brokers looking to offer their services to hundreds of shippers through one platform.

Markets

The platform operates in the Netherlands, Belgium, Germany, France and the United Kingdom, serving customers across Europe and beyond through international carriers. DeliveryMatch enables cross-border shipping with automatic customs clearance, VAT calculation and country-specific pickup rules. In May 2020, the platform passed the milestone of 10 million shipments processed.

Part of Katapull group

Since March 2025, DeliveryMatch has been part of the Katapull group, a collaboration between six leading software companies that together are building an ecosystem of integrated logistics solutions. This move strengthens DeliveryMatch’s offerings in terms of scalability, digital integration and cross-platform functionality.

Why connect DeliveryMatch through KoneX

DeliveryMatch sits between your order source and your carrier network; KoneX ensures that all relevant systems around DeliveryMatch synchronize in real time. Together, that means:

One real-time API link between your webshop, ERP and DeliveryMatch – no separate integrations per platform or per carrier.
Orders, inventory and returns flow automatically through your entire logistics chain, from checkout to returns portal.
Shipping rules can be driven based on data from multiple systems: inventory location (WMS), customer characteristics (CDP), pricing (ERP), CO₂ targets and sustainability policies.
Fast onboarding – DeliveryMatch itself implements within about two months, KoneX provides the clean connection to your existing stack without months of IT time.

Whether you have one webshop and are growing fast, or a multichannel portfolio with dozens of sales channels and multiple warehouses – DeliveryMatch gives you control over shipping costs, delivery times and sustainability through a single platform, and KoneX provides the clean linkage to your existing stack.

PostNL Fulfilment is the e-fulfilment service of PostNL N.V. – the publicly traded Dutch postal and parcel company that has been in business since 1946 and, with more than 32,000 employees, operates the largest delivery network in the Netherlands and Belgium. For growing e-commerce brands, PostNL Fulfilment combines two automated fulfilment centers – Houten for regular webshops and West-Zaan for the food sector – with PostNL’s own delivery and direct links to marketplaces such as Bol and Amazon. One party for storage, order processing, shipping and returns, with the scale and reliability of the Netherlands’ largest parcel carrier.

Two specialized fulfilment centers

Houten – largest AutoStore in the Benelux

The fulfilment center in Houten is an automated 17,000 m² distribution center running on an AutoStore system with 42 robots, 21,000 bins and 6 pick stations – the largest automated AutoStore installation in a fulfilment center in the Benelux. Pick-to-Light and advanced WMS automation ensure consistent picking speeds and low error margins, also at peak volumes (Black Friday, Sinterklaas, Christmas). Houten is intended for regular webshops in fashion, electronics, beauty, health and other non-food categories.

West Zaan – specializing in food

The second fulfilment center in West Zaan is set up specifically for the food sector, with temperature-controlled areas and processes tailored to THT monitoring and food safety. Suitable for specialty foods, supplements and similar product categories that fall outside the standard non-food warehouse.

End-to-end fulfilment chain

PostNL Fulfilment covers the complete logistics chain from inbound to end customer:

Inbound and warehousing – suppliers deliver products directly to the distribution center, where they are received, checked and placed in the AutoStore system.
Order processing – automated order picking via 42 robots and Pick-to-Light, with a late cut-off of 11:59 pm. Orders received before midnight are processed the same night for shipment the next business day.
Packaging – standard or in your corporate style, including packing slip, return form and any accompanying documents.
Shipping – within the Netherlands and Belgium via our own PostNL delivery network; internationally via selected local carriers per country.
Returns – integrated return flow with PostNL as return address, assessment, re-stocking and reporting.

Integrations with web shops and marketplaces

PostNL Fulfilment has direct IT links to common e-commerce platforms and marketplaces:

Web shops – standard links to popular web shop platforms for order nesting, inventory synchronization and track-and-trace feedback.
Marketplaces – direct integrations with Bol and Amazon, among others, so that marketplace orders automatically enter the same fulfilment flow as webshop orders.
ERP and accounting – links for inventory, order and invoice synchronization to your back office.

Who is PostNL Fulfilment suitable for?

Webshops with at least 10,000 orders per year – the minimum requirement for warehousing and order fulfilment through PostNL Fulfilment. Below that volume, other fulfilment partners in this directory are a better fit.
Brands that prioritize scale and reliability – publicly traded PostNL provides operational continuity and SLA stability befitting larger e-commerce brands.
Multichannel retailers with Bol and Amazon sales – direct marketplace links enable multichannel fulfilment through one fulfilment party.
Food brands and supplement web shops – that specific food facility in West Zaan requires temperature and THT monitoring, available through PostNL Fulfilment but rare with standard 3PL parties.
Webshops shipping NL-only or Benelux-only – directly linked to the PostNL delivery network for the most competitive last-mile costs and delivery times within the Benelux.

About PostNL N.V.

PostNL N.V. was founded in 1946 (formerly TNT N.V., after splitting the international arm), is headquartered in The Hague and is listed on Euronext Amsterdam (ticker PNL). With more than 32,000 employees, PostNL operates the largest mail and parcel delivery network in the Benelux. PostNL Fulfilment is the e-commerce fulfilment arm of this group and shares operational infrastructure (sorting, transport, last-mile) with the broader PostNL parcel service – giving fulfilment customers direct access to priority capacity and SLA certainty.

Markets

PostNL Fulfilment primarily serves the Dutch and Belgian markets from its two fulfilment centers in Houten and West Zaan, with international shipping to Europe and beyond through partnerships with local carriers on a country-by-country basis. The combined NL+BE coverage through PostNL’s own delivery network is the strongest differentiating feature within the Benelux fulfilment market.

Why link PostNL Fulfilment through KoneX?

PostNL Fulfilment provides the physical fulfilment operation and delivery network; KoneX provides the clean digital link to your existing stack. Together, that means:

One API integration between your webshop or ERP and PostNL Fulfilment – orders, inventory and return status flow in real time, without building separate connectors.
Marketplace orders from Bol, Amazon and other channels you have connected through KoneX automatically enter the same PostNL fulfilment flow as webshop orders.
Stock-sync across multiple channels – PostNL Fulfilment is the single source of truth for your inventory; KoneX ensures that all sales channels see it in real time.
Quick onboarding – no months of IT work; one KoneX link activates PostNL Fulfilment within the existing KoneX framework.

Whether you are a D2C brand that has reached the scale to move on to enterprise fulfilment, a multichannel retailer with Bol and Amazon sales, or a food web shop that needs temperature-controlled storage – PostNL Fulfilment provides the operational base with the scale and delivery network of the Netherlands’ largest parcel carrier, and KoneX provides the seamless link to your sales stack.

Dimass is a Dutch full-service fulfilment company with physical offices in five European countries. From its headquarters in Haelen, Limburg – in the heart of the Euregion, with Germany at 20 and Belgium at 10 minutes by car – and local fulfilment centers in the Netherlands, Belgium, Germany, Finland and Sweden, Dimass has been providing the complete fulfilment chain for B2C and B2B web shops since 2012: from inbound and storage to picking, packing, shipping and return handling. With the slogan “the other fulfilment company”, Dimass sets itself apart through personal guidance (fixed contact person per customer), its own warehouse management software (SupportPlaza) and an automated packing robot.

The fulfilment chain from A to Z

Inbound and inbound logistics

The process begins with the receipt and inspection of incoming goods. Upon inbound, Dimass registers the delivered products and assigns them a storage location in the warehouse – within hours they are visible in SupportPlaza in real time. Inbound logistics goes further: Dimass can plan and coordinate the entire logistics process of sea, air and road transport for you, including customs clearance, VAT and import duties for imports from outside the EU. One party for the entire process from manufacturer to warehouse.

Storage and inventory management

Dimass offers different types of storage locations for single items to complete pallets, under the right conditions. The company is SKAL-certified for the storage of organic raw materials, semi-finished and finished products. Real-time stock visibility and automatic notifications at minimum stock levels are standard via SupportPlaza.

Picking, packing and Louis Carton

An experienced team processes orders with FIFO management and best-before date monitoring. Packaging can be with standard material or completely in your corporate style, including packing slip, return form, invoice and any cover letter.

For scale and sustainability, Dimass has introduced “Louis Carton” – an intelligent packaging robot that cuts and folds a box to size per order. That means: higher throughput, less cardboard use, more packages per transport and therefore fewer trips and lower CO₂ emissions. The robot also filters out picking errors from the process.

Shipping

Through a network of reputable transportation partners, Dimass delivers worldwide – European daily, and even within 24 hours to the United States where necessary. Packages that fall outside the standard dimensions of regular delivery services are delivered via our own delivery service within the Netherlands and Flanders.

Returns

Dimass has its own returns department with local return addresses in the Netherlands, Belgium and Germany. Returned products are assessed according to a pre-arranged RMA/DOA procedure; customers can even assess returns based on photos via SupportPlaza.

Customization and contract work

For needs beyond standard order processing, Dimass offers contract work: from bulk-to-sets, assembled gift boxes and corporate gifts, to inserting manuals or attaching European plugs to electronic equipment.

SupportPlaza – proprietary multilevel WMS

SupportPlaza is Dimass’ in-house developed warehouse management system. Web-based, available on PC, smartphone and tablet, with a visual dashboard that shows in real time: new orders, open backorders, scheduled inbound shipments, current stock levels, returns to be handled and shipped orders – right down to the signature for receipt. Two linking tools make integration easy: the 3S tool connects SupportPlaza with your webshop and the Snelstart accounting program, and SAS links webshop, Afas accounting and SupportPlaza for (start-up) entrepreneurs. There are also various possibilities to exchange data with your own software.

The pallet hotel – shared warehousing

Dimass offers a unique warehousing concept they call “pallet hotel”: shared warehousing between web shops and manufacturers/suppliers of branded products. Web shops gain access to hard-to-buy branded products without financing stock themselves; manufacturers activate new online sales channels through the Dimass network. Dimass is the link between supply and demand, resulting in considerable efficiency gains and cost savings.

Dimass Media – one-stop shopping

In addition to fulfilment, Dimass also offers services in the chain before that through Dimass Media: webshop development, customized landing pages, online marketing (SEO, SEA, content marketing, Google Shopping, remarketing) and customized links between your webshop, accounting software and SupportPlaza. A single point of contact for the complete e-commerce chain – from first click to delivery.

Offices in 5 European countries

Dimass is distinguished by physical fulfilment centers in each of its main markets – no referral to subcontractors, but its own operational teams under one brand:

Dimass Group & Dimass Media – Haelen, the Netherlands (headquarters)
Dimass Belgium – Dilsen-Stokkem, Belgium
Dimass Germany – Niederkrüchten, Germany
Dimass Finland – Vantaa, Finland
Dimass Sweden – Alingsås, Sweden

The combination of Benelux + DACH-west + Nordics in one fulfilment party is an exceptional footprint within the European market.

Who is Dimass suitable for

D2C web shops with European growth ambitions that want to bring inventory closer to international end customers without contracting on a country-by-country basis.
Food supplement, wellness and organic brands that require SKAL certification, FIFO and expiration date monitoring.
Brands with medical, personal care or dry food products that require specialized handling and batch tracking.
Web shops that have difficulty sourcing branded products – through the pallet hotel concept, Dimass opens access to deliverable stock without its own procurement investments.
Multichannel retailers who sell through marketplaces and want to leverage Dimass’ Channel Engine Gold Partner integration.
Brands that require order processing until 11:59 p.m. for late orders that need to go to the carrier the same day.

Why connect Dimass through KoneX

Dimass is the physical and operational link between your webshop and your end customer in five European countries; KoneX provides the clean digital link between your sales stack and SupportPlaza. Together that means:

One API integration between your webshop or ERP and SupportPlaza – orders, stock levels, shipping status and returns flow in real time, regardless of the Dimass warehouse from which the shipment originates.
Multi-warehouse routing – automatic routing to the Dimass warehouse closest to your end customer for faster delivery and lower shipping costs.
Specialty metadata (lot numbers, expiration dates, SKAL-relevant fields) stays synchronized between your product database and SupportPlaza, without manual input.
Fast onboarding – no months of IT process per Dimass branch; one KoneX link activates all 5 countries at once.

Whether you want to expand your NL web shop with local Swedish fulfilment, are a supplement brand that requires SKAL compliance, or are looking for a scalable fulfilment partner that also offers web shop development and accounting links – Dimass provides the operational base, and KoneX provides the seamless connection to your sales stack.

CM.com is a global provider of AI-driven customer engagement solutions, listed on Euronext Amsterdam under ticker CMCOM. From its headquarters in Breda, the Netherlands, CM.com offers an integrated platform that brings together messaging, payments, marketing, customer service and ticketing on a single data layer. With over 600 employees and customers in 15+ countries, CM.com is among the leading European players in customer experience technology.

What CM.com can do for your webshop

Conversational messaging – WhatsApp Business, SMS, RCS, Apple Messages for Business, Viber, Instagram and Telegram through one API. Send order confirmations, delivery updates, return instructions and marketing campaigns through your customer’s preferred channel.
HALO and Conversational AI – AI agents that answer customer questions, look up orders and perform simple actions without human intervention. Fully trained on your own content and products.
Mobile Marketing Cloud – automated campaigns via email, SMS, push notifications and voice. Cart abandonment, win-back, post-purchase flows and segmented promos from one central location.
CM Payments – online and in-store payments for iDEAL, Bancontact, credit card, Apple Pay, Klarna and more, with one real-time dashboard.
Customer Data Platform – unified customer profiles that marketing, sales and service teams share in real time, without silos between tools.
Verification and OTP – One-Time Password and account verification through your preferred channel, for more secure login and transaction confirmation.

Who uses CM.com today

CM.com’s clients include BMW Group, DHL, Basic Fit, Takeaway, the Formula 1 Dutch Grand Prix in Zandvoort, TeamNL, Lucardi, Mepal, XXL Nutrition, YourSurprise, Notre-Dame Paris and the MOCO Museum – a mix of retail, mobility, logistics, events, sports and culture.

Markets and compliance

CM.com has direct connections with 600+ telecom operators, Meta and Google, and serves customers in Europe (Netherlands, Belgium, Germany, France, Italy, Spain, Sweden, Denmark, United Kingdom), North America (United States), Asia-Pacific (China, India, Japan, Singapore) and the Middle East and Africa (United Arab Emirates, South Africa). The platform is GDPR-compliant, ISO-certified, PCI-DSS-certified for payments and HDS-certified for health data in France.

Why link CM.com through KoneX

CM.com is a rich, modular engagement platform; KoneX provides the real-time data link between your e-commerce stack and CM.com. Together, that means:

Orders, shipping statuses and returns from your Shopify, Magento, BigCommerce or WooCommerce web shop automatically trigger WhatsApp or SMS messages via CM Business Messaging.
Cart-abandonment events from your online store directly launch Mobile Marketing Cloud campaigns – without your marketing team having to build a separate integration.
One customer profile in CM’s Customer Data Platform combines webshop data (orders, preferences), engagement data (emails opened, clicks) and service data (tickets, calls).
Faster onboarding: from setup to first live message-flow within weeks instead of a traditional months-long integration project.

Whether you’re a D2C brand looking to automate its customer service with AI, or a mid-market retailer looking to bring marketing and payments together on one platform – CM.com provides the building blocks, and KoneX builds the link to your existing webshop stack.

With more than 12 years of collaboration, InterraIT is the longest affiliated certified KoneX integration partner. As a digital engineering and IT modernization company within the Ferfier Group – a portfolio company of Stakeboat Capital – InterraIT combines 25+ years of engineering experience (founded in 1996) with a global team of more than 1,000 specialists spread across the United States, the United Kingdom, Australia and India (Noida and Kolkata). For KoneX customers requiring custom integrations, legacy modernization or ongoing application management, InterraIT offers 24/7 follow-the-sun coverage, ISO 27001 and ISO 9001 certification and proven experience with the KoneX platform.

When do you engage InterraIT through KoneX?

The KoneX standard integrations cover most e-commerce, ERP, WMS and marketplace scenarios. For situations where more is needed, InterraIT engineers provide customizations within the KoneX framework:

Custom KoneX links – to industry-specific ERP, CRM, PIM or billing systems that do not have a standard KoneX connector.
Legacy modernization – mainframe migrations, SharePoint migrations and unlocking legacy back-office systems via modern APIs that can talk to KoneX.
Cloud-native development – redevelopment of internal tools around KoneX to serverless or containerized architecture on AWS or Azure.
Application Management Services (AMS) – 24/7 management and monitoring of your KoneX links and surrounding systems by a dedicated engineering team.
Mobile app development – native or cross-platform apps that interact with your KoneX stack, for internal operational tools or consumer products.
Project delivery for multi-system implementations – if you are rolling out multiple KoneX links at the same time and do not have enough engineering capacity internally.

Track record and certifications

Founded in 1996 – 25+ years of continuous activity in digital engineering and IT services. India branch opened in 2000.
Reached 1,000+ engineers worldwide in 2015 and has continued to grow since then.
35+ active enterprise customers with a reported 99% project success rate.
ISO 27001 (2021) – enterprise-level information security required for customers with stringent data governance requirements.
ISO 9001 – quality management certified on structured delivery processes.
Multi-continental coverage – engineering locations in the US, UK, Australia and India provide follow-the-sun support and parallel delivery streams.

Industry expertise

InterraIT serves customers in five main sectors, with each sector having its own knowledge base and library of reusable components:

Mobility & Automotive – Dealer Management System integrations, OEM portals, connected-vehicle-data and after-sales integrations.
Manufacturing – IoT data platforms, MES/ERP integration and digital-twin implementations for manufacturing processes.
Retail & E-commerce – multichannel orchestration, headless-commerce, marketplace links and customer data platforms – the primary interface with KoneX implementations.
Healthcare – compliance-driven integrations (HIPAA, GDPR) and legacy system modernization.
Technology & SaaS – platform development, AI integrations and data monetization for product companies.

Part of the Ferfier Group

InterraIT is part of the Ferfier Group, a portfolio company of Stakeboat Capital. The group consists of two operating units that complement each other:

InterraIT (interrait.com) – digital engineering and integration services. This partner profile.
Ferfier Technologies (ferfier.com) – AI and SaaS products: Impact AI, Digital Twin, Data Monetization, Dealer Management System (DMS) and IoT solutions.

For KoneX customers, that means: InterraIT provides the services side (engineering, integration, management), while Ferfier Technologies provides access to AI and data products through the same group structure that can be used in the same deployments. One commercial relationship, two specialized teams.

Leadership

Hemraj Rana – CEO, Ferfier Group
Ankush Goel – Managing Director, Ferfier

Why InterraIT through KoneX?

KoneX covers the integration platform; InterraIT provides the people, processes and industry knowledge for everything outside the standard. In practice, that means:

12+ years of KoneX platform knowledge – no learning curve, no exploratory phase. Engineers know KoneX architecture, data models and best practices.
24/7 coverage across three continents – incidents, releases and migrations can run across time zones without one team having to run the entire clock.
ISO certified delivery – structured project methodology, audit trails and enterprise-level information security.
Scalable teams – from a few engineers for a tactical project to dedicated squads for multi-year modernization projects, all within one partner.
End-to-end coverage – discovery, design, build, test, deploy and ongoing management (AMS) without partner change halfway through.

Whether you need a one-time custom link for a legacy ERP, are setting up a large-scale modernization project, or want to outsource ongoing application management – InterraIT is readily available through KoneX, with the track record and certification to carry critical pathways. For AI product extensions to your KoneX stack, see the separate Ferfier partner profile.

Evestico is a UK-based consultancy that guides manufacturers and brands to successfully enter international markets. From its headquarters in Rugby, Warwickshire, Evestico offers an end-to-end package of market entry services: from company formation and legal representation to fulfilment, marketing and e-commerce integration. The company works for clients in the United Kingdom, the European Union and the United States, with a focus on retail and industrial sectors.

What Evestico can do for you

Market entry (market entry) – strategy, market analysis and go-to-market planning for brands expanding into new geographies.
Company formation and representation – set up entity in UK or EU, local tax and legal compliance, registered address and directorship.
Warehousing and fulfilment – customized storage, order picking, shipping and return handling for small and medium-sized brands looking to optimize their fulfilment.
Marketing and sales – marketing strategy, lead generation, marketplace management (Amazon, eBay, Etsy) and marketing implementation.
Web design and e-commerce – web shop development and integration with fulfilment and marketing platforms.
Export-driven strategies – government-supported export programs, GreenTech and CleanTech projects, focusing on sustainable scalability.

Markets in which Evestico operates

United Kingdom – primary home market. Local entity, local fulfilment, local marketing.
European Union – multi-country expansion, customs and VAT processing, distribution channels.
United States – US market entry through local representation and logistics partners.

For whom is Evestico best suited

Evestico focuses on brands and manufacturers in:

Retail and consumer products
Industrial sectors and B2B
GreenTech and CleanTech (sustainable technology)
D2C brands making their first international move

Why partner with KoneX

Evestico provides the boots-on-the-ground and operational structure abroad; KoneX provides the digital link between your home market and your new market:

Real-time synchronization between your Dutch webshop or ERP and Evestico’s UK or EU fulfilment.
Easy connection to Shopify, Magento, BigCommerce or WooCommerce – no overnight batches, no manual spreadsheets.
One integration layer for inventory, orders, returns and marketing attribution, regardless of which country the fulfilment takes place in.
Faster go-live: from market entry plan to first shipment in weeks instead of months.

Approach

Evestico uses a tiered methodology:

Market analysis – competition, price and margin structures, local regulations, customs and VAT.
Setup – entity, local bank account, fulfilment contract, registered address.
Go-live – webshop integration through KoneX, first batch of shipments, marketing campaign.
Scale – multichannel expansion (marketplaces, B2B), cost optimization, local partnerships.

Whether you are a Dutch D2C brand looking to reach its first 10,000 UK customers, or a B2B manufacturer entering the US industrial segment – Evestico provides the combination of local expertise and operational execution that makes market entry practical.

Rithum is the globally connected 3P commerce platform that allows brands and retailers to manage, market and sell their products across hundreds of marketplaces and retail channels simultaneously. The company emerged in December 2023 from the merger of three industry standards – CommerceHub (founded 1997 in New York), ChannelAdvisor (founded 2001 in North Carolina) and Dsco – bringing together more than two decades of combined experience in 3P commerce. Today, Rithum serves more than 40,000 brands and retailers, including Adidas, Samsung, Walmart, Home Depot, Marks & Spencer and Whirlpool, with more than 600 marketplace integrations and more than $50 billion in annual processed sales.

Two solutions, one platform

Rithum is built around two parallel product lines that both run on the same data and infrastructure:

Brand Solutions – for brands and producers

Marketplace Listings – product listing management across 600+ marketplaces worldwide, with automatic content customization by channel (language, taxonomy, attributes, images).
Inventory Management – central inventory control across all your marketplace channels, preventing overselling and stockouts.
Order Management – consolidation of orders from all marketplaces into one workflow, with automatic routing to your fulfilment partner or WMS.
Retail Media Advertising and Paid Search & Shopping Ads – manage ad budgets directly within the platform, with performance reporting by channel and SKU.
AI-Powered Product Feeds – RithumIQ optimizes product feeds by marketplace for maximum findability and conversion.
Commerce Insights & Reporting – unified reporting on sales, margins, inventory and adspend, regardless of which channel the transaction is through.

Retailer Solutions – for retailers with their own marketplace strategy

Dropship – turnkey vendor-enablement platform that allows retailers to onboard suppliers without funding inventory themselves. CommerceHub’s original specialty.
Private Marketplaces – build and operate your own marketplace with curated sellers, under your own brand.
SupplyExplorer – discovery tool to identify new suppliers within the Rithum network.
Shipping Optimization and Delivery Date Prediction – shipping rules and delivery expectations based on billions of historical data points from the network.
Shipping Label Management – centralized label management across all vendors and shipping streams.
Delivery Insights & Reporting – performance monitoring of suppliers, carriers and own logistics processes.

RithumIQ – AI on a network scale

Rithum’s proprietary AI engine RithumIQ runs on more than two decades of combined 3P commerce data. That network effect is hard to replicate: the more transactions, listings and delivery events that flow through the platform, the more accurate the predictions and recommendations for each new customer. Specifically, RithumIQ supports such things as product feed optimization, dynamic pricing recommendations, demand forecasting by channel and automatic detection of listing issues before they cost conversion.

Scale and burden of proof

40,000+ brands and retailers worldwide – including enterprise names such as Adidas, Samsung, Walmart, Home Depot, Marks & Spencer, Williams Sonoma, Whirlpool, Chewy and Next.
600+ marketplaces and retail channels connected – from global marketplaces to regional and specialized channels.
$50 billion GMV processed annually through the platform.
$500 million annual digital-marketing and retail-media ad-spend managed within the platform.
20+ years of combined experience through the merged history of CommerceHub, ChannelAdvisor and Dsco.

For whom is Rithum suitable

Global brands and manufacturers that want to sell on dozens or hundreds of marketplaces from one central product database, without building separate integrations for each channel.
Large retailers with their own marketplace ambitions – Dropship and Private Marketplaces allow them to build their own 3P network without inventory risk.
Multichannel retailers with substantial marketplace sales – Bol, Amazon, Walmart, eBay and hundreds of other channels in one order-management layer.
Enterprise brands with retail media budgets that want to combine ads-spend and organic listings in one platform for unified attribution.
Cross-border retailers looking to access the Asian, European, UK and US markets in parallel – Rithum’s tag-coverage covers all four continents.

Rithum is an enterprise platform, not a plug-and-play SMB tool. The value is in marketplace overlay, AI models and services team – not in simple setup. For brands with lower volumes or a single marketplace, other tools within the KoneX ecosystem tend to be more efficient.

Markets

Rithum operates globally, with customers and marketplace coverage in North America, Europe (including the UK), Asia and Australia. The tag profile on this KoneX map (ASIA, EU, UK, USA) reflects that international scale – Rithum is not a local or regional player, but one of the few truly global 3P platforms.

Why link Rithum through KoneX?

Rithum provides the marketplace platform; KoneX provides the clean connection to your own stack. The integration is also officially recognized in two directions: KoneX (via Innovation Kite) is part of the Rithum / ChannelAdvisor Partner Network. Together that means:

One API connection between your webshop, ERP, WMS and Rithum – product data, inventory and orders flow in real time, without building separate connectors per marketplace.
Marketplace orders from Rithum automatically enter your fulfilment chain (for example, to Active Ants, Dimass or PostNL Fulfilment via KoneX links).
Stock-sync across Rithum and your own web shop remains consistent, with KoneX the only source of truth for your fulfilment layer.
Fast onboarding – bidirectional partnership recognition means that technical integration between KoneX and Rithum does not require an exploratory phase.

Whether you are a global brand looking to scale marketplace distribution, a retailer launching its own 3P marketplace, or a multichannel player looking to consolidate marketplace spends and performance into one platform – Rithum provides the scale and network, and KoneX provides the seamless connection to your existing stack.