Partner Tags: DE

Dimass is a Dutch full-service fulfilment company with physical offices in five European countries. From its headquarters in Haelen, Limburg – in the heart of the Euregion, with Germany at 20 and Belgium at 10 minutes by car – and local fulfilment centers in the Netherlands, Belgium, Germany, Finland and Sweden, Dimass has been providing the complete fulfilment chain for B2C and B2B web shops since 2012: from inbound and storage to picking, packing, shipping and return handling. With the slogan “the other fulfilment company”, Dimass sets itself apart through personal guidance (fixed contact person per customer), its own warehouse management software (SupportPlaza) and an automated packing robot.

The fulfilment chain from A to Z

Inbound and inbound logistics

The process begins with the receipt and inspection of incoming goods. Upon inbound, Dimass registers the delivered products and assigns them a storage location in the warehouse – within hours they are visible in SupportPlaza in real time. Inbound logistics goes further: Dimass can plan and coordinate the entire logistics process of sea, air and road transport for you, including customs clearance, VAT and import duties for imports from outside the EU. One party for the entire process from manufacturer to warehouse.

Storage and inventory management

Dimass offers different types of storage locations for single items to complete pallets, under the right conditions. The company is SKAL-certified for the storage of organic raw materials, semi-finished and finished products. Real-time stock visibility and automatic notifications at minimum stock levels are standard via SupportPlaza.

Picking, packing and Louis Carton

An experienced team processes orders with FIFO management and best-before date monitoring. Packaging can be with standard material or completely in your corporate style, including packing slip, return form, invoice and any cover letter.

For scale and sustainability, Dimass has introduced “Louis Carton” – an intelligent packaging robot that cuts and folds a box to size per order. That means: higher throughput, less cardboard use, more packages per transport and therefore fewer trips and lower CO₂ emissions. The robot also filters out picking errors from the process.

Shipping

Through a network of reputable transportation partners, Dimass delivers worldwide – European daily, and even within 24 hours to the United States where necessary. Packages that fall outside the standard dimensions of regular delivery services are delivered via our own delivery service within the Netherlands and Flanders.

Returns

Dimass has its own returns department with local return addresses in the Netherlands, Belgium and Germany. Returned products are assessed according to a pre-arranged RMA/DOA procedure; customers can even assess returns based on photos via SupportPlaza.

Customization and contract work

For needs beyond standard order processing, Dimass offers contract work: from bulk-to-sets, assembled gift boxes and corporate gifts, to inserting manuals or attaching European plugs to electronic equipment.

SupportPlaza – proprietary multilevel WMS

SupportPlaza is Dimass’ in-house developed warehouse management system. Web-based, available on PC, smartphone and tablet, with a visual dashboard that shows in real time: new orders, open backorders, scheduled inbound shipments, current stock levels, returns to be handled and shipped orders – right down to the signature for receipt. Two linking tools make integration easy: the 3S tool connects SupportPlaza with your webshop and the Snelstart accounting program, and SAS links webshop, Afas accounting and SupportPlaza for (start-up) entrepreneurs. There are also various possibilities to exchange data with your own software.

The pallet hotel – shared warehousing

Dimass offers a unique warehousing concept they call “pallet hotel”: shared warehousing between web shops and manufacturers/suppliers of branded products. Web shops gain access to hard-to-buy branded products without financing stock themselves; manufacturers activate new online sales channels through the Dimass network. Dimass is the link between supply and demand, resulting in considerable efficiency gains and cost savings.

Dimass Media – one-stop shopping

In addition to fulfilment, Dimass also offers services in the chain before that through Dimass Media: webshop development, customized landing pages, online marketing (SEO, SEA, content marketing, Google Shopping, remarketing) and customized links between your webshop, accounting software and SupportPlaza. A single point of contact for the complete e-commerce chain – from first click to delivery.

Offices in 5 European countries

Dimass is distinguished by physical fulfilment centers in each of its main markets – no referral to subcontractors, but its own operational teams under one brand:

  • Dimass Group & Dimass Media – Haelen, the Netherlands (headquarters)
  • Dimass Belgium – Dilsen-Stokkem, Belgium
  • Dimass Germany – Niederkrüchten, Germany
  • Dimass Finland – Vantaa, Finland
  • Dimass Sweden – Alingsås, Sweden

The combination of Benelux + DACH-west + Nordics in one fulfilment party is an exceptional footprint within the European market.

Who is Dimass suitable for

  • D2C web shops with European growth ambitions that want to bring inventory closer to international end customers without contracting on a country-by-country basis.
  • Food supplement, wellness and organic brands that require SKAL certification, FIFO and expiration date monitoring.
  • Brands with medical, personal care or dry food products that require specialized handling and batch tracking.
  • Web shops that have difficulty sourcing branded products – through the pallet hotel concept, Dimass opens access to deliverable stock without its own procurement investments.
  • Multichannel retailers who sell through marketplaces and want to leverage Dimass’ Channel Engine Gold Partner integration.
  • Brands that require order processing until 11:59 p.m. for late orders that need to go to the carrier the same day.

Why connect Dimass through KoneX

Dimass is the physical and operational link between your webshop and your end customer in five European countries; KoneX provides the clean digital link between your sales stack and SupportPlaza. Together that means:

  • One API integration between your webshop or ERP and SupportPlaza – orders, stock levels, shipping status and returns flow in real time, regardless of the Dimass warehouse from which the shipment originates.
  • Multi-warehouse routing – automatic routing to the Dimass warehouse closest to your end customer for faster delivery and lower shipping costs.
  • Specialty metadata (lot numbers, expiration dates, SKAL-relevant fields) stays synchronized between your product database and SupportPlaza, without manual input.
  • Fast onboarding – no months of IT process per Dimass branch; one KoneX link activates all 5 countries at once.

Whether you want to expand your NL web shop with local Swedish fulfilment, are a supplement brand that requires SKAL compliance, or are looking for a scalable fulfilment partner that also offers web shop development and accounting links – Dimass provides the operational base, and KoneX provides the seamless connection to your sales stack.

Returnless is the Eindhoven-based software platform that gives e-commerce brands complete control over the entire returns process – from digital returns form to analysis and prevention. More than 1,500 European web shops use Returnless to handle returns faster, reduce costs and prevent future returns. Since January 2025, Returnless is part of JTL-Software, the German e-commerce software group with more than 50,000 merchants in the DACH region – Returnless continues to operate as an independent entity with its own brand, team and product roadmap.

The Returnless suite

The platform combines eight product modules into one integrated return solution:

  • Digital Return Form – a customizable, branded return form in your own branding. Customers upload photos, answer dynamic follow-up questions and get an instant personalized recommendation (refund, exchange or store credit) without contacting customer service.
  • Return Rules – a rules engine with more than 50 conditions that automatically decides how to handle each return request: approve, deny, offer alternative, or escalate. Makes 90% of returns a touchless flow.
  • Return Portal – a central dashboard for your customer service with customizable views and filters so the team can pick up exceptions quickly without scrolling through thousands of orders.
  • Return Analytics – data insights on return rates by product, SKU, customer segment and reasons. The basis for product improvement, photography adjustment or sizing advice – anything that helps prevent returns altogether.
  • Coupons & Store Credit – automatic generation of coupon codes as an alternative to refund, to keep sales within your shop. Increases customer lifetime value.
  • Automations – trigger-based actions such as automatic refunds through your PSP, status updates to the customer and coupon code dispatch at the right time in the return flow.
  • Exchanges – quickly exchange for another size, color or variant, with reusable coupon codes and direct order flow to your WMS.
  • Shipping Solutions – links to multiple carriers and shipping methods so that returns return to your warehouse via the correct label and pickup point.

Integrations – 35+ links

Returnless has standard links to the common links in the e-commerce chain:

  • CMS and e-commerce platforms – Shopify, Magento, WooCommerce, Lightspeed, Shopware and other web shop systems.
  • WMS and fulfilment – links to major warehouse management systems and fulfilment platforms to place returns directly into the inbound flow of your warehouse.
  • Shipping and logistics – direct links to carriers and shipping platforms for label generation and pickup.
  • Marketplaces – synchronization of marketplace returns to the same rule engine as your webshop returns.
  • Headless returns – an API layer that allows you to embed Returnless in a fully custom frontend without using the standard returns form.

Part of JTL Software

As of Jan. 7, 2025, Returnless is part of JTL-Software, founded in 2008 in Hückelhoven, Germany, and with more than 50,000 e-commerce merchants and 500+ partners in Germany, Austria and Switzerland. For Returnless, the acquisition means access to the broad JTL network and investment in product development, while continuing to operate independently with its own brand, customers and culture. For existing Returnless customers, nothing changes operationally; for new customers, it means more power behind the roadmap and broader integration opportunities within the JTL ecosystem.

Burden of proof and certification

  • 1,500+ European e-commerce brands use Returnless every day.
  • ISO 27001 certified for enterprise-level information security – required by larger clients and in regulated industries.
  • Thuiswinkel Business Partner – accredited member of the Dutch e-commerce trade association.
  • Deloitte Fast 50 – recognized as one of the fastest growing tech companies in the Netherlands.

Who is Returnless suitable for

  • Fashion, shoes and accessories – sectors with the highest return rates (30 – 50%+), where rule automation and analytics have an immediate measurable effect on margin.
  • Electronics, beauty and lifestyle – categories with DOA claims, warranty returns and serial number tracking, where Return Rules automate complex handling.
  • Multichannel retailers who sell through both their own webshop and marketplaces and want one return flow for both channels.
  • D2C brands that scale up and don’t want their customer service team to grow proportionately – touchless return flows make that possible.
  • Webshops using headless commerce – the Headless Returns API allows embedding in a custom frontend.
  • International brands in NL, BE and DACH – with the JTL acquisition, Returnless has additional clout in the German market and direct access to JTL merchants.

Markets

Returnless primarily serves the Netherlands, Belgium, Germany and the broader DACH region (DE, AT, CH), with a growing customer base in other European markets through its JTL integration. The platform is available in Dutch, English and German, giving consumers in each of the main markets a local return experience.

Why link Returnless through KoneX?

Returnless provides the returns data layer; KoneX provides the clean digital link to your existing stack. Together, that means:

  • One API link between your webshop, ERP, WMS and Returnless – order history, stock info and customer data are available directly in the rules engine without separate data feeds.
  • Marketplace returns (Bol, Amazon) connected through KoneX automatically enter the same Returnless flow as your webshop returns – one rule engine for all channels.
  • Refund actions from Returnless automatically trigger credit notes in your accounting software through KoneX links, without manual entries.
  • Quick onboarding – no months of IT work; one KoneX link activates Returnless within the existing KoneX framework.

Whether you are a fashion brand with 40% return rate that you want to reduce step by step, a multichannel retailer that wants marketplace and webshop returns in one stream, or a scaling D2C player that wants to reduce customer service touchpoints – Returnless provides the platform, and KoneX provides the seamless link to your sales stack.

Active Ants is one of the most advanced e-fulfilment specialists in Europe. The company provides fully automated warehousing, order picking, packaging and shipping for fast growing web shops. It is headquartered in Vianen, the Netherlands. Active Ants is part of the Bnode group (owned by Bpost) and has strategically located fulfilment centers in the Netherlands, Belgium, the United Kingdom, Germany and France, with growing shipping to North America, Asia and Oceania.

What sets Active Ants apart

  • AutoStore robotics – a compact, dust-free goods-to-person picking system that requires up to 6× less warehouse space than traditional storage and picks orders quickly and error-free 24/7.
  • Maya Warehouse Management System – proprietary WMS that brings together webshop, inventory, carriers and returns in one platform in real time.
  • Automated, on-demand packaging – each shipment is packed to the exact product dimensions. Empty space is reduced by 40% and filler material is eliminated.
  • Real-time multi-carrier integration – orders go to the optimal carrier (DHL, PostNL, DPD, Bpost, UPS, FedEx and more) within minutes.
  • Flexible multi-location capacity – scale up during peak seasons without being tied to one location; international scale with a lean, modular design.

Industries served

Active Ants is built for D2C and multichannel brands in:

  • Health, beauty and personal care
  • Fashion and clothing
  • Nutritional supplements and sports nutrition
  • Small consumer electronics

Locations

European fulfilment centers in:

  • Netherlands – Vianen (head office), Roosendaal
  • Belgium – Willebroek
  • United Kingdom – Northampton (BREEAM “Outstanding” certified, 50%+ solar)
  • Germany and France

International shipments reach North America, Asia and Oceania through dedicated logistics partners.

Why partner with KoneX

Active Ants provides the fulfilment power; KoneX provides the integration layer that connects your webshop, ERP, returns portal and marketing stack to Active Ants in real time. Together, that means:

  • One real-time API link between your Shopify, Magento, BigCommerce or custom storefront and Active Ants’ Maya WMS.
  • Stock, orders, shipments and returns sync within seconds between systems – no overnight batch imports, no manual reconciliation.
  • Faster live: most KoneX-integrated brands are operational within 30 days from kick-off at Active Ants with the first shipped package.

Sustainability

Active Ants leads the way in greener e-fulfilment, with measurable progress on emissions and waste:

  • 9.3% reduction in CO₂ emissions scope 1 + 2 year-on-year (vs. base year 2023).
  • 58% green electricity today, with a goal of 100% green electricity and zero-emission last-mile delivery by 2035.
  • 93.7% recycled content in packaging sold; FSC-certified paperboard.
  • BREEAM “Outstanding”-certified properties in the United Kingdom and the Netherlands.
  • Net-zero target across the entire Bnode parent group by 2050.

Whether you scale from 500 to 50,000 orders per month or expand from one European country to ten – Active Ants couples operational depth with a sustainability story that today’s consumers value.