Dimass

Dimass is a Dutch full-service fulfillment company with physical offices in five European countries. From its headquarters in Haelen, Limburg – in the heart of the Euregion, with Germany at 20 and Belgium at 10 minutes by car – and local fulfillment centers in the Netherlands, Belgium, Germany, Finland and Sweden, Dimass has been providing the complete fulfillment chain for B2C and B2B web shops since 2012: from inbound and storage to picking, packing, shipping and return handling. With the slogan “the other fulfillment company”, Dimass sets itself apart through personal guidance (fixed contact person per customer), its own warehouse management software (SupportPlaza) and an automated packing robot.

The fulfillment chain from A to Z

Inbound and inbound logistics

The process begins with the receipt and inspection of incoming goods. Upon inbound, Dimass registers the delivered products and assigns them a storage location in the warehouse – within hours they are visible in SupportPlaza in real time. Inbound logistics goes further: Dimass can plan and coordinate the entire logistics process of sea, air and road transport for you, including customs clearance, VAT and import duties for imports from outside the EU. One party for the entire process from manufacturer to warehouse.

Storage and inventory management

Dimass offers different types of storage locations for single items to complete pallets, under the right conditions. The company is SKAL-certified for the storage of organic raw materials, semi-finished and finished products. Real-time stock visibility and automatic notifications at minimum stock levels are standard via SupportPlaza.

Picking, packing and Louis Carton

An experienced team processes orders with FIFO management and best-before date monitoring. Packaging can be with standard material or completely in your corporate style, including packing slip, return form, invoice and any cover letter.

For scale and sustainability, Dimass has introduced “Louis Carton” – an intelligent packaging robot that cuts and folds a box to size per order. That means: higher throughput, less cardboard use, more packages per transport and therefore fewer trips and lower CO₂ emissions. The robot also filters out picking errors from the process.

Shipping

Through a network of reputable transportation partners, Dimass delivers worldwide – European daily, and even within 24 hours to the United States where necessary. Packages that fall outside the standard dimensions of regular delivery services are delivered via our own delivery service within the Netherlands and Flanders.

Returns

Dimass has its own returns department with local return addresses in the Netherlands, Belgium and Germany. Returned products are assessed according to a pre-arranged RMA/DOA procedure; customers can even assess returns based on photos via SupportPlaza.

Customization and contract work

For needs beyond standard order processing, Dimass offers contract work: from bulk-to-sets, assembled gift boxes and corporate gifts, to inserting manuals or attaching European plugs to electronic equipment.

SupportPlaza – proprietary multilevel WMS

SupportPlaza is Dimass’ in-house developed warehouse management system. Web-based, available on PC, smartphone and tablet, with a visual dashboard that shows in real time: new orders, open backorders, scheduled inbound shipments, current stock levels, returns to be handled and shipped orders – right down to the signature for receipt. Two linking tools make integration easy: the 3S tool connects SupportPlaza with your webshop and the Snelstart accounting program, and SAS links webshop, Afas accounting and SupportPlaza for (start-up) entrepreneurs. There are also various possibilities to exchange data with your own software.

The pallet hotel – shared warehousing

Dimass offers a unique warehousing concept they call “pallet hotel”: shared warehousing between web shops and manufacturers/suppliers of branded products. Web shops gain access to hard-to-buy branded products without financing stock themselves; manufacturers activate new online sales channels through the Dimass network. Dimass is the link between supply and demand, resulting in considerable efficiency gains and cost savings.

Dimass Media – one-stop shopping

In addition to fulfillment, Dimass also offers services in the chain before that through Dimass Media: webshop development, customized landing pages, online marketing (SEO, SEA, content marketing, Google Shopping, remarketing) and customized links between your webshop, accounting software and SupportPlaza. A single point of contact for the complete e-commerce chain – from first click to delivery.

Offices in 5 European countries

Dimass is distinguished by physical fulfillment centers in each of its main markets – no referral to subcontractors, but its own operational teams under one brand:

• Dimass Group & Dimass Media – Haelen, the Netherlands (headquarters)
• Dimass Belgium – Dilsen-Stokkem, Belgium
• Dimass Germany – Niederkrüchten, Germany
• Dimass Finland – Vantaa, Finland
• Dimass Sweden – Alingsås, Sweden

The combination of Benelux + DACH-west + Nordics in one fulfillment party is an exceptional footprint within the European market.

Who is Dimass suitable for

• D2C web shops with European growth ambitions that want to bring inventory closer to international end customers without contracting on a country-by-country basis.
• Food supplement, wellness and organic brands that require SKAL certification, FIFO and expiration date monitoring.
• Brands with medical, personal care or dry food products that require specialized handling and batch tracking.
• Web shops that have difficulty sourcing branded products – through the pallet hotel concept, Dimass opens access to deliverable stock without its own procurement investments.
• Multichannel retailers who sell through marketplaces and want to leverage Dimass’ Channel Engine Gold Partner integration.
• Brands that require order processing until 11:59 p.m. for late orders that need to go to the carrier the same day.

Why connect Dimass through KoneX

Dimass is the physical and operational link between your webshop and your end customer in five European countries; KoneX provides the clean digital link between your sales stack and SupportPlaza. Together that means:

• One API integration between your webshop or ERP and SupportPlaza – orders, stock levels, shipping status and returns flow in real time, regardless of the Dimass warehouse from which the shipment originates.
• Multi-warehouse routing – automatic routing to the Dimass warehouse closest to your end customer for faster delivery and lower shipping costs.
• Specialty metadata (lot numbers, expiration dates, SKAL-relevant fields) stays synchronized between your product database and SupportPlaza, without manual input.
• Fast onboarding – no months of IT process per Dimass branch; one KoneX link activates all 5 countries at once.

Whether you want to expand your NL web shop with local Swedish fulfillment, are a supplement brand that requires SKAL compliance, or are looking for a scalable fulfillment partner that also offers web shop development and accounting links – Dimass provides the operational base, and KoneX provides the seamless connection to your sales stack.