CM.Com

CM.com is a global provider of AI-driven customer engagement solutions, listed on Euronext Amsterdam under ticker CMCOM. From its headquarters in Breda, the Netherlands, CM.com offers an integrated platform that brings together messaging, payments, marketing, customer service and ticketing on a single data layer. With over 600 employees and customers in 15+ countries, CM.com is among the leading European players in customer experience technology.

What CM.com can do for your webshop

• Conversational messaging – WhatsApp Business, SMS, RCS, Apple Messages for Business, Viber, Instagram and Telegram through one API. Send order confirmations, delivery updates, return instructions and marketing campaigns through your customer’s preferred channel.
• HALO and Conversational AI – AI agents that answer customer questions, look up orders and perform simple actions without human intervention. Fully trained on your own content and products.
• Mobile Marketing Cloud – automated campaigns via email, SMS, push notifications and voice. Cart abandonment, win-back, post-purchase flows and segmented promos from one central location.
• CM Payments – online and in-store payments for iDEAL, Bancontact, credit card, Apple Pay, Klarna and more, with one real-time dashboard.
• Customer Data Platform – unified customer profiles that marketing, sales and service teams share in real time, without silos between tools.
• Verification and OTP – One-Time Password and account verification through your preferred channel, for more secure login and transaction confirmation.

Who uses CM.com today

CM.com’s clients include BMW Group, DHL, Basic Fit, Takeaway, the Formula 1 Dutch Grand Prix in Zandvoort, TeamNL, Lucardi, Mepal, XXL Nutrition, YourSurprise, Notre-Dame Paris and the MOCO Museum – a mix of retail, mobility, logistics, events, sports and culture.

Markets and compliance

CM.com has direct connections with 600+ telecom operators, Meta and Google, and serves customers in Europe (Netherlands, Belgium, Germany, France, Italy, Spain, Sweden, Denmark, United Kingdom), North America (United States), Asia-Pacific (China, India, Japan, Singapore) and the Middle East and Africa (United Arab Emirates, South Africa). The platform is GDPR-compliant, ISO-certified, PCI-DSS-certified for payments and HDS-certified for health data in France.

Why link CM.com through KoneX

CM.com is a rich, modular engagement platform; KoneX provides the real-time data link between your e-commerce stack and CM.com. Together, that means:

• Orders, shipping statuses and returns from your Shopify, Magento, BigCommerce or WooCommerce web shop automatically trigger WhatsApp or SMS messages via CM Business Messaging.
• Cart-abandonment events from your online store directly launch Mobile Marketing Cloud campaigns – without your marketing team having to build a separate integration.
• One customer profile in CM’s Customer Data Platform combines webshop data (orders, preferences), engagement data (emails opened, clicks) and service data (tickets, calls).
• Faster onboarding: from setup to first live message-flow within weeks instead of a traditional months-long integration project.

Whether you’re a D2C brand looking to automate its customer service with AI, or a mid-market retailer looking to bring marketing and payments together on one platform – CM.com provides the building blocks, and KoneX builds the link to your existing webshop stack.