Archives: Partners

Cloud-based business software for finance, ERP, and operational management.

Exact develops cloud-based business software that enables organizations to manage their financial records and business processes. Exact Online supports functions such as accounting, purchasing, sales, inventory management, and business administration—all from a single, integrated environment.

For many organizations, Exact Online serves as the financial and operational backbone of the business. KoneX —the Connected Commerce orchestration platform (iPaaS)—complements Exact by connecting it to the organization’s online stores, marketplaces, fulfilment partners, and other systems.

Together, Exact and KoneX help organizations create reliable information flows, reduce manual administrative work, and maintain greater control over their entire sales ecosystem.

Exact Online as a Central Business Platform

A single source of truth for online and offline sales information.

Modern organizations often sell through multiple online and offline channels. Orders, customer information, inventory changes, and financial data are generated in various applications and processes. KoneX connects these peripheral systems to Exact Online, so that relevant sales information is consolidated into a single, centralized ERP environment.

This way, Exact Online can become the single source of truth for sales data across both online and offline channels, while specialized applications continue to perform the functions for which they were chosen.

  • Central Sales Administration — Consolidate online and offline sales data in Exact Online.
  • Integrated Order Processing — Exchange order information between sales channels, fulfilment, and Exact Online.
  • Consistent business data — keep relevant customer, inventory, and financial information aligned.
  • Less manual administrative work — automate the recurring exchange of information between integrated applications.
  • Clearer operational oversight — maintain visibility into commercial activities all the way through to financial accounting.
  • Scalable growth — connect additional systems and sales channels without having to rebuild the entire integration landscape.

Exact Online connected via KoneX

A single integration platform for the surrounding Connected Commerce™ ecosystem.

KoneX connects Exact Online to the applications and service providers that support commerce, fulfilment, and logistics. Instead of maintaining separate point-to-point connections, organizations manage the exchange of information through a single, scalable integration platform.

Why Integrate Through KoneX

Exact Online and KoneX complement each other by connecting core business administration with the broader digital commerce landscape.

  • Exact Online remains central —financial accounting and consolidated sales data remain within the ERP environment.
  • KoneX connects the digital ecosystem —online stores, marketplaces, fulfilment partners, and other business systems exchange information with Exact Online.
  • Online and offline sales converge — Exact Online can serve as a single source of truth for consolidated sales data.
  • Best-of-breed flexibility — organizations retain the applications that best suit each business function.
  • No unnecessary system replacement — existing applications are integrated rather than replaced.
  • Data-light integration — information is orchestrated between systems without creating an unnecessary central data silo.
  • Room to scale — new sales channels, applications, and partners can be added as the organization grows.

Approach

  1. Ideate and Validate — identify the business objectives, relevant sales processes, and integration requirements.
  2. Visualize and Integrate — translate the requirements into a clear flow of information and select the appropriate Exact Online KoneXions, APIs, and business rules.
  3. Create and Control — configure, implement, and validate the integration, and monitor milestones and agreed-upon deliverables.
  4. Operate and Improve — ensure the reliability of information exchange and expand the ecosystem as new applications, channels, or business needs arise.

Check out the available Exact Online KoneXions or read our Customer Success Stories for real-world examples.

Smarter Supply Chain Management through Connected Operational Control

Modern supply chains require more than efficient logistics alone. Success comes from seamlessly connecting commercial processes with operational execution.

EagleSCM helps organisations gain control of complex supply chains with the Eagle-Eye Supply Chain Management platform. Combined with the KoneX Connected Commerce™ platform, it creates a connected digital ecosystem where customer orders, business systems and operational processes communicate with each other in real time.

Together, KoneX and EagleSCM help organisations reduce complexity, improve collaboration across the supply chain and build a solid foundation for future growth.

Consultancy and Eagle-Eye: One Integrated Solution

  • Supply Chain Consultancy — practical support for designing, optimising and managing complex supply chains.
  • Eagle-Eye Platform — a central platform for communication, workflow automation and real-time visibility across the entire supply chain.
  • Operational Supply Chain Control — improved coordination between suppliers, logistics providers, carriers and other supply chain partners.
  • API-first Technology — open, scalable technology that integrates seamlessly with existing business systems and supports future growth.

What EagleSCM Helps You Solve

  • Versnipperde communicatie — centraliseer de samenwerking tussen leveranciers, logistieke dienstverleners, vervoerders en overige ketenpartners.
  • Manual Processing — automate recurring operational workflows and reduce administrative effort..
  • Limited Visibility — gain real-time insight into operational processes, information flows and collaboration across your supply chain..
  • Complex Supply Chains — coordinate multiple partners and logistics processes from a single central platform.
  • Legacy Integrations — modernise data exchange without replacing your existing business systems.
  • Growing Operational Complexity — support international and omnichannel growth with a scalable digital supply chain.

Voor wie is EagleSCM bedoeld

  • Brands
  • Wholesalers
  • Retailers
  • Organisations working with multiple suppliers or logistics providers
  • Organisations managing international supply chains
  • Organisations looking to modernise their supply chain
  • Businesses integrating logistics networks following a merger or acquisition

Why Integrate Through KoneX

KoneX and EagleSCM complement one another by connecting and coordinating different parts of your organisation.

  • KoneX connects your digital ecosystem — webshops, marketplaces, ERP systems, CRM solutions, PIM systems, fulfilment partners and other business applications exchange information in real time.
  • EagleSCM coordinates operational supply chains — Eagle-Eye connects suppliers, logistics providers, carriers, operational processes and other supply chain partners.
  • Commercial and operational processes work together — information flows seamlessly from customer order through warehouse operations to final delivery.
  • Freedom to choose best-of-breed software — organisations can select the best solution for every business function while keeping all systems connected within one digital ecosystem.
  • No unnecessary system replacement — existing business systems are connected and enhanced rather than replaced.

Approach

  1. Assess — map your existing supply chain, information flows, business systems and supply chain partners.
  2. Configure — tailor Eagle-Eye to your operational processes, workflows and collaboration structure.
  3. Connect — integrate commercial business systems and Eagle-Eye in real time through KoneX.
  4. Automate — automate operational workflows and data exchange between systems and supply chain partners.
  5. Optimise — use real-time insights to continuously improve collaboration, operational control and efficiency.
  6. Scale — onboard new suppliers, logistics providers and carriers without adding operational complexity.

BasicWorks is a Dutch all-in-one business platform designed for service-based companies. It brings customer management, business operations, communication, appointments, marketing and automation together in one central environment.
Built around the philosophy “When your foundation works, your business can truly grow,” BasicWorks helps organizations create more clarity, structure and control over their daily operations. Instead of managing multiple disconnected applications, users can run their customer relationships and business processes from a single platform.
BasicWorks is primarily designed for service businesses, including coaches, consultants, advisory firms, agencies and other entrepreneurs looking to work more efficiently while supporting sustainable business growth through smart technology.

Everything you need in one platform

  • Smart CRM & Customer Management – Manage contacts, leads, appointments, notes and customer journeys from one central location, giving you a complete overview of every customer interaction.
  • Communication & Follow-up – Bring email, forms, reviews, appointments and follow-up activities together in one place, helping businesses respond faster and reduce missed opportunities.
  • Websites & Automation – Build and manage websites, funnels, forms and automated customer journeys from the same platform.

What BasicWorks solves

  • Too many disconnected tools – Many businesses rely on separate applications for CRM, appointments, marketing and communication. BasicWorks brings these processes together in one integrated platform.
  • Lack of visibility – By centralizing customer information, organizations gain better insight into customer relationships, ongoing projects and follow-up activities.
  • Manual work – Automation helps reduce repetitive tasks such as reminders, follow-up actions and administrative work.
  • Growth without added complexity – BasicWorks enables businesses to scale their processes without creating additional administrative overhead.

Who is BasicWorks for?

BasicWorks is built for service-based businesses that want greater visibility and more efficient, automated workflows.
Typical users include:

  • Coaches and trainers
  • Consultants and advisors
  • Marketing and creative agencies
  • Digital agencies
  • Professional service providers
  • Growing businesses

Why partner with KoneX?

While BasicWorks focuses on customer management, communication and business automation, KoneX connects the external software ecosystem.
Together, both platforms enable organizations to manage customer information centrally while automatically exchanging data between business applications in real time.

Benefits of the partnership

  • Less manual data entry
  • Higher data quality
  • Better visibility into customer information
  • Automation driven by real-time data
  • More efficient business processes

Approach

  1. Configure – BasicWorks is configured around your organization’s processes and customer journey.
  2. Connect – KoneX connects your existing business systems, enabling data to flow automatically between applications.
  3. Automate – Customer follow-up, communication and business processes are automated wherever they add value.
  4. Scale – As your organization grows, workflows, automations and integrations can easily grow with your business

Innovation Kite is the Amsterdam-based product and innovation studio that designed, built and continues to develop the KoneX platform. Since its founding in 2012, the team has been building smart products that connect the e-commerce chain – from webshop to front door, from pixel to package. From offices in the Netherlands and Germany, Innovation Kite serves ambitious start-ups, scale-ups, professional SMEs and large multinationals.

Innovation Kite’s philosophy sums it up: “Digital Innovation is not about technology but about people.” Hence the combination of proprietary platforms, thoughtful modules ánd experienced consultants who shape the organization and the Data Journey in addition to the product.

Innovation Kite’s role within KoneX

KoneX is an independent business unit within Innovation Kite, with its own brand identity and roadmap. Innovation Kite simultaneously remains the designer, builder and owner of the KoneX platform. In practice, that means:

  • KoneX’s product roadmap – new connectors, platform enhancements, performance and security improvements – is determined and executed by the Innovation Kite engineering team.
  • All certified KoneX partners (such as InterraIT, Ferfier and others in this directory) operate on the platform provided by Innovation Kite.
  • KoneX customers with needs outside the standard KoneX functionality – for example, a data analysis track, a new web shop, or custom plug-ins – can work directly with Innovation Kite.

The KITE product family

KoneX is the best-known product, but not the only one. The full KITE portfolio includes:

  • KITE KoneX™ – the integration platform-as-a-service that connects web shops, ERP, WMS, marketplaces and accounting software in real time. Available in standard, KoneX-Enterprise and KoneXion versions (the latter as a plug-and-play solution for Exact Online and Shopify).
  • KITE Smart Stock Monitor™ – inventory management and monitoring solution that couples real-time inventory insight with automatic signaling and reorder logic.
  • KITE Publisher™ – reporting and publishing tool that converts data from internal systems into periodic reports for stakeholders or regulators.
  • KITE MultiSite™ – multi-site shopping platform for brands managing multiple shops in parallel (by country, by brand, by target group).

Services on top of the platform

In addition to software, Innovation Kite also provides hands-on services. For KoneX customers, the most requested are:

  • eCommerce Consulting – strategic advice from experienced specialists on platform selection, integration architecture and growth paths.
  • Data Journey Analysis – mapping how data flows through your organization, from the moment a customer lands on your web shop to billing and after-sales. The basis for every KoneX implementation.
  • Custom KoneX integrations – links to systems outside the standard connector library, built by the team creating the platform itself.
  • Web shop design and development – from design to go live, integrated with KoneX and the other KITE modules.
  • Custom software and plug-ins – extensions to KoneX or stand-alone tools developed on demand for specific business cases.
  • Innovation Kickstarter workshops – methodological sessions in which teams of customers and Innovation Kite jointly shape a digital initiative: problem, solution, roadmap.

Who does Innovation Kite work for?

  • Ambitious start-ups and scale-ups that want to scale quickly without getting stuck on IT links.
  • Professional SME that has multiple systems in the chain (web shop, ERP, WMS, marketplaces, accounting) and wants to put a single layer of region on top of them.
  • Large multinationals with complex multi-country, multi-brand or multi-system landscapes – KoneX-Enterprise + custom dev delivers the scalability.
  • Fulfilment and logistics service providers looking to access their customers via KoneX (Active Ants is a long-running customer and partner).
  • Government agencies and non-profits in need of reporting and data publication – for example, the Trimbos Institute through KITE Publisher.
  • Web shops for personalized products – references such as Van Bavel and Kick and Rush have set up their platforms through Innovation Kite.

Markets and partnerships

Innovation Kite operates out of the Netherlands and Germany, serving customers throughout Europe and beyond. Strategic technology partnerships include ChannelAdvisor’s official partner program (Rithum), which gives KoneX customers direct access to hundreds of marketplace links through a single commercial relationship.

When do you directly engage Innovation Kite?

Most KoneX implementation projects are through certified integration partners such as InterraIT. Direct contact with Innovation Kite makes sense if:

  • You want strategic advice on your e-commerce and data architecture before choosing technology (Data Journey Analysis, Innovation Kickstarter).
  • You are looking for a functionality that is not yet in KoneX and want to explore whether it can get on the roadmap.
  • You want to evaluate one of the other KITE products (Smart Stock Monitor, Publisher, MultiSite).
  • You want personalized or specialized webshop development where design, platform and fulfilment chain are developed in one hand.
  • You want a custom plug-in or industry-specific extension built by the team that maintains the platform itself.

KoneX is the heart of the ecosystem; Innovation Kite is the company that designs, builds and evolves that heart – with a broader range of products and services that go beyond the platform alone.

DeliveryMatch is a Dutch shipping and TMS platform that connects web shops, ERP and WMS systems with more than 180 carriers worldwide. From its headquarters in Rotterdam, DeliveryMatch has been delivering a single central orchestration layer between order source and carrier since 2014, so that each shipment is automatically routed to the optimal carrier based on cost, delivery time, capacity and sustainability. The platform was named best shipping software in the Netherlands by Emerce Top 100 four years in a row (2022 – 2025).

What DeliveryMatch does

  • Multi-carrier orchestration – 180+ carriers for parcels and pallets, domestic and international. One integration provides access to DHL, PostNL, DPD, UPS, GLS and dozens of regional and specialized carriers and brokers.
  • Automate shipping process – orders from all your sales channels are automatically processed, provided with shipping labels, manifests and shipping documents, and booked with the correct carrier. No more manual actions or separate portals.
  • Dynamic shipping options – real-time shipping options in your shop’s checkout, tailored to order profile, location and service level. Flexible for the customer, efficient for your logistics.
  • Returns management – integrated returns portal, automated label generation for returns and branded customer communications throughout the returns process.
  • Transportation Management (TMS) – complete control of your carriers: bookings, rates, status, exception management and carrier performance in one dashboard.
  • Freight billing audit – automatic verification of carrier invoices against booked rates. Erroneous settlements are detected before they are booked.
  • CO₂ calculation and insight – sustainability visible in every step of your logistics process, with carrier selection that considers CO₂ impact per shipment.
  • Branded customer communications – professional, recognizable and fully formatted in your corporate identity track-and-trace pages and email communications.

Integrations with your stack

DeliveryMatch interfaces directly with common e-commerce, ERP and WMS platforms via standard integrations:

  • E-commerce – WooCommerce, Shopify, Magento, Shopware 6, Lightspeed
  • ERP and WMS – standard interfaces with leading ERP and WMS systems for B2B and B2C order flows
  • Marketplaces – multichannel ordering from large marketplaces through the same API
  • Carriers and brokers – 180+ worldwide, including parcel carriers, pallet carriers and specialized brokers
  • DeliveryMatch API – open API for custom integrations with systems that are not linked by default

Who is DeliveryMatch suitable for

DeliveryMatch serves five main target groups:

  • Manufacturers and wholesalers who handle both parcel and pallet shipments and want control over carrier costs and transportation planning.
  • Fulfilment and 3PL service providers that ship for multiple clients and want to apply different shipping rules, carriers and branding for each client.
  • E-commerce and retail – D2C web shops and multichannel retailers that scale between 1,000 and 100,000+ shipments per month and want to use multiple carriers.
  • Software and system vendors looking to embed DeliveryMatch’s shipping module into their own ERP, WMS or e-commerce solution.
  • Carriers and brokers looking to offer their services to hundreds of shippers through one platform.

Markets

The platform operates in the Netherlands, Belgium, Germany, France and the United Kingdom, serving customers across Europe and beyond through international carriers. DeliveryMatch enables cross-border shipping with automatic customs clearance, VAT calculation and country-specific pickup rules. In May 2020, the platform passed the milestone of 10 million shipments processed.

Part of Katapull group

Since March 2025, DeliveryMatch has been part of the Katapull group, a collaboration between six leading software companies that together are building an ecosystem of integrated logistics solutions. This move strengthens DeliveryMatch’s offerings in terms of scalability, digital integration and cross-platform functionality.

Why connect DeliveryMatch through KoneX

DeliveryMatch sits between your order source and your carrier network; KoneX ensures that all relevant systems around DeliveryMatch synchronize in real time. Together, that means:

  • One real-time API link between your webshop, ERP and DeliveryMatch – no separate integrations per platform or per carrier.
  • Orders, inventory and returns flow automatically through your entire logistics chain, from checkout to returns portal.
  • Shipping rules can be driven based on data from multiple systems: inventory location (WMS), customer characteristics (CDP), pricing (ERP), CO₂ targets and sustainability policies.
  • Fast onboarding – DeliveryMatch itself implements within about two months, KoneX provides the clean connection to your existing stack without months of IT time.

Whether you have one webshop and are growing fast, or a multichannel portfolio with dozens of sales channels and multiple warehouses – DeliveryMatch gives you control over shipping costs, delivery times and sustainability through a single platform, and KoneX provides the clean linkage to your existing stack.

PostNL Fulfilment is the e-fulfilment service of PostNL N.V. – the publicly traded Dutch postal and parcel company that has been in business since 1946 and, with more than 32,000 employees, operates the largest delivery network in the Netherlands and Belgium. For growing e-commerce brands, PostNL Fulfilment combines two automated fulfilment centers – Houten for regular webshops and West-Zaan for the food sector – with PostNL’s own delivery and direct links to marketplaces such as Bol and Amazon. One party for storage, order processing, shipping and returns, with the scale and reliability of the Netherlands’ largest parcel carrier.

Two specialized fulfilment centers

Houten – largest AutoStore in the Benelux

The fulfilment center in Houten is an automated 17,000 m² distribution center running on an AutoStore system with 42 robots, 21,000 bins and 6 pick stations – the largest automated AutoStore installation in a fulfilment center in the Benelux. Pick-to-Light and advanced WMS automation ensure consistent picking speeds and low error margins, also at peak volumes (Black Friday, Sinterklaas, Christmas). Houten is intended for regular webshops in fashion, electronics, beauty, health and other non-food categories.

West Zaan – specializing in food

The second fulfilment center in West Zaan is set up specifically for the food sector, with temperature-controlled areas and processes tailored to THT monitoring and food safety. Suitable for specialty foods, supplements and similar product categories that fall outside the standard non-food warehouse.

End-to-end fulfilment chain

PostNL Fulfilment covers the complete logistics chain from inbound to end customer:

  • Inbound and warehousing – suppliers deliver products directly to the distribution center, where they are received, checked and placed in the AutoStore system.
  • Order processing – automated order picking via 42 robots and Pick-to-Light, with a late cut-off of 11:59 pm. Orders received before midnight are processed the same night for shipment the next business day.
  • Packaging – standard or in your corporate style, including packing slip, return form and any accompanying documents.
  • Shipping – within the Netherlands and Belgium via our own PostNL delivery network; internationally via selected local carriers per country.
  • Returns – integrated return flow with PostNL as return address, assessment, re-stocking and reporting.

Integrations with web shops and marketplaces

PostNL Fulfilment has direct IT links to common e-commerce platforms and marketplaces:

  • Web shops – standard links to popular web shop platforms for order nesting, inventory synchronization and track-and-trace feedback.
  • Marketplaces – direct integrations with Bol and Amazon, among others, so that marketplace orders automatically enter the same fulfilment flow as webshop orders.
  • ERP and accounting – links for inventory, order and invoice synchronization to your back office.

Who is PostNL Fulfilment suitable for?

  • Webshops with at least 10,000 orders per year – the minimum requirement for warehousing and order fulfilment through PostNL Fulfilment. Below that volume, other fulfilment partners in this directory are a better fit.
  • Brands that prioritize scale and reliability – publicly traded PostNL provides operational continuity and SLA stability befitting larger e-commerce brands.
  • Multichannel retailers with Bol and Amazon sales – direct marketplace links enable multichannel fulfilment through one fulfilment party.
  • Food brands and supplement web shops – that specific food facility in West Zaan requires temperature and THT monitoring, available through PostNL Fulfilment but rare with standard 3PL parties.
  • Webshops shipping NL-only or Benelux-only – directly linked to the PostNL delivery network for the most competitive last-mile costs and delivery times within the Benelux.

About PostNL N.V.

PostNL N.V. was founded in 1946 (formerly TNT N.V., after splitting the international arm), is headquartered in The Hague and is listed on Euronext Amsterdam (ticker PNL). With more than 32,000 employees, PostNL operates the largest mail and parcel delivery network in the Benelux. PostNL Fulfilment is the e-commerce fulfilment arm of this group and shares operational infrastructure (sorting, transport, last-mile) with the broader PostNL parcel service – giving fulfilment customers direct access to priority capacity and SLA certainty.

Markets

PostNL Fulfilment primarily serves the Dutch and Belgian markets from its two fulfilment centers in Houten and West Zaan, with international shipping to Europe and beyond through partnerships with local carriers on a country-by-country basis. The combined NL+BE coverage through PostNL’s own delivery network is the strongest differentiating feature within the Benelux fulfilment market.

Why link PostNL Fulfilment through KoneX?

PostNL Fulfilment provides the physical fulfilment operation and delivery network; KoneX provides the clean digital link to your existing stack. Together, that means:

  • One API integration between your webshop or ERP and PostNL Fulfilment – orders, inventory and return status flow in real time, without building separate connectors.
  • Marketplace orders from Bol, Amazon and other channels you have connected through KoneX automatically enter the same PostNL fulfilment flow as webshop orders.
  • Stock-sync across multiple channels – PostNL Fulfilment is the single source of truth for your inventory; KoneX ensures that all sales channels see it in real time.
  • Quick onboarding – no months of IT work; one KoneX link activates PostNL Fulfilment within the existing KoneX framework.

Whether you are a D2C brand that has reached the scale to move on to enterprise fulfilment, a multichannel retailer with Bol and Amazon sales, or a food web shop that needs temperature-controlled storage – PostNL Fulfilment provides the operational base with the scale and delivery network of the Netherlands’ largest parcel carrier, and KoneX provides the seamless link to your sales stack.

Dimass is a Dutch full-service fulfilment company with physical offices in five European countries. From its headquarters in Haelen, Limburg – in the heart of the Euregion, with Germany at 20 and Belgium at 10 minutes by car – and local fulfilment centers in the Netherlands, Belgium, Germany, Finland and Sweden, Dimass has been providing the complete fulfilment chain for B2C and B2B web shops since 2012: from inbound and storage to picking, packing, shipping and return handling. With the slogan “the other fulfilment company”, Dimass sets itself apart through personal guidance (fixed contact person per customer), its own warehouse management software (SupportPlaza) and an automated packing robot.

The fulfilment chain from A to Z

Inbound and inbound logistics

The process begins with the receipt and inspection of incoming goods. Upon inbound, Dimass registers the delivered products and assigns them a storage location in the warehouse – within hours they are visible in SupportPlaza in real time. Inbound logistics goes further: Dimass can plan and coordinate the entire logistics process of sea, air and road transport for you, including customs clearance, VAT and import duties for imports from outside the EU. One party for the entire process from manufacturer to warehouse.

Storage and inventory management

Dimass offers different types of storage locations for single items to complete pallets, under the right conditions. The company is SKAL-certified for the storage of organic raw materials, semi-finished and finished products. Real-time stock visibility and automatic notifications at minimum stock levels are standard via SupportPlaza.

Picking, packing and Louis Carton

An experienced team processes orders with FIFO management and best-before date monitoring. Packaging can be with standard material or completely in your corporate style, including packing slip, return form, invoice and any cover letter.

For scale and sustainability, Dimass has introduced “Louis Carton” – an intelligent packaging robot that cuts and folds a box to size per order. That means: higher throughput, less cardboard use, more packages per transport and therefore fewer trips and lower CO₂ emissions. The robot also filters out picking errors from the process.

Shipping

Through a network of reputable transportation partners, Dimass delivers worldwide – European daily, and even within 24 hours to the United States where necessary. Packages that fall outside the standard dimensions of regular delivery services are delivered via our own delivery service within the Netherlands and Flanders.

Returns

Dimass has its own returns department with local return addresses in the Netherlands, Belgium and Germany. Returned products are assessed according to a pre-arranged RMA/DOA procedure; customers can even assess returns based on photos via SupportPlaza.

Customization and contract work

For needs beyond standard order processing, Dimass offers contract work: from bulk-to-sets, assembled gift boxes and corporate gifts, to inserting manuals or attaching European plugs to electronic equipment.

SupportPlaza – proprietary multilevel WMS

SupportPlaza is Dimass’ in-house developed warehouse management system. Web-based, available on PC, smartphone and tablet, with a visual dashboard that shows in real time: new orders, open backorders, scheduled inbound shipments, current stock levels, returns to be handled and shipped orders – right down to the signature for receipt. Two linking tools make integration easy: the 3S tool connects SupportPlaza with your webshop and the Snelstart accounting program, and SAS links webshop, Afas accounting and SupportPlaza for (start-up) entrepreneurs. There are also various possibilities to exchange data with your own software.

The pallet hotel – shared warehousing

Dimass offers a unique warehousing concept they call “pallet hotel”: shared warehousing between web shops and manufacturers/suppliers of branded products. Web shops gain access to hard-to-buy branded products without financing stock themselves; manufacturers activate new online sales channels through the Dimass network. Dimass is the link between supply and demand, resulting in considerable efficiency gains and cost savings.

Dimass Media – one-stop shopping

In addition to fulfilment, Dimass also offers services in the chain before that through Dimass Media: webshop development, customized landing pages, online marketing (SEO, SEA, content marketing, Google Shopping, remarketing) and customized links between your webshop, accounting software and SupportPlaza. A single point of contact for the complete e-commerce chain – from first click to delivery.

Offices in 5 European countries

Dimass is distinguished by physical fulfilment centers in each of its main markets – no referral to subcontractors, but its own operational teams under one brand:

  • Dimass Group & Dimass Media – Haelen, the Netherlands (headquarters)
  • Dimass Belgium – Dilsen-Stokkem, Belgium
  • Dimass Germany – Niederkrüchten, Germany
  • Dimass Finland – Vantaa, Finland
  • Dimass Sweden – Alingsås, Sweden

The combination of Benelux + DACH-west + Nordics in one fulfilment party is an exceptional footprint within the European market.

Who is Dimass suitable for

  • D2C web shops with European growth ambitions that want to bring inventory closer to international end customers without contracting on a country-by-country basis.
  • Food supplement, wellness and organic brands that require SKAL certification, FIFO and expiration date monitoring.
  • Brands with medical, personal care or dry food products that require specialized handling and batch tracking.
  • Web shops that have difficulty sourcing branded products – through the pallet hotel concept, Dimass opens access to deliverable stock without its own procurement investments.
  • Multichannel retailers who sell through marketplaces and want to leverage Dimass’ Channel Engine Gold Partner integration.
  • Brands that require order processing until 11:59 p.m. for late orders that need to go to the carrier the same day.

Why connect Dimass through KoneX

Dimass is the physical and operational link between your webshop and your end customer in five European countries; KoneX provides the clean digital link between your sales stack and SupportPlaza. Together that means:

  • One API integration between your webshop or ERP and SupportPlaza – orders, stock levels, shipping status and returns flow in real time, regardless of the Dimass warehouse from which the shipment originates.
  • Multi-warehouse routing – automatic routing to the Dimass warehouse closest to your end customer for faster delivery and lower shipping costs.
  • Specialty metadata (lot numbers, expiration dates, SKAL-relevant fields) stays synchronized between your product database and SupportPlaza, without manual input.
  • Fast onboarding – no months of IT process per Dimass branch; one KoneX link activates all 5 countries at once.

Whether you want to expand your NL web shop with local Swedish fulfilment, are a supplement brand that requires SKAL compliance, or are looking for a scalable fulfilment partner that also offers web shop development and accounting links – Dimass provides the operational base, and KoneX provides the seamless connection to your sales stack.

CM.com is a global provider of AI-driven customer engagement solutions, listed on Euronext Amsterdam under ticker CMCOM. From its headquarters in Breda, the Netherlands, CM.com offers an integrated platform that brings together messaging, payments, marketing, customer service and ticketing on a single data layer. With over 600 employees and customers in 15+ countries, CM.com is among the leading European players in customer experience technology.

What CM.com can do for your webshop

  • Conversational messaging – WhatsApp Business, SMS, RCS, Apple Messages for Business, Viber, Instagram and Telegram through one API. Send order confirmations, delivery updates, return instructions and marketing campaigns through your customer’s preferred channel.
  • HALO and Conversational AI – AI agents that answer customer questions, look up orders and perform simple actions without human intervention. Fully trained on your own content and products.
  • Mobile Marketing Cloud – automated campaigns via email, SMS, push notifications and voice. Cart abandonment, win-back, post-purchase flows and segmented promos from one central location.
  • CM Payments – online and in-store payments for iDEAL, Bancontact, credit card, Apple Pay, Klarna and more, with one real-time dashboard.
  • Customer Data Platform – unified customer profiles that marketing, sales and service teams share in real time, without silos between tools.
  • Verification and OTP – One-Time Password and account verification through your preferred channel, for more secure login and transaction confirmation.

Who uses CM.com today

CM.com’s clients include BMW Group, DHL, Basic Fit, Takeaway, the Formula 1 Dutch Grand Prix in Zandvoort, TeamNL, Lucardi, Mepal, XXL Nutrition, YourSurprise, Notre-Dame Paris and the MOCO Museum – a mix of retail, mobility, logistics, events, sports and culture.

Markets and compliance

CM.com has direct connections with 600+ telecom operators, Meta and Google, and serves customers in Europe (Netherlands, Belgium, Germany, France, Italy, Spain, Sweden, Denmark, United Kingdom), North America (United States), Asia-Pacific (China, India, Japan, Singapore) and the Middle East and Africa (United Arab Emirates, South Africa). The platform is GDPR-compliant, ISO-certified, PCI-DSS-certified for payments and HDS-certified for health data in France.

Why link CM.com through KoneX

CM.com is a rich, modular engagement platform; KoneX provides the real-time data link between your e-commerce stack and CM.com. Together, that means:

  • Orders, shipping statuses and returns from your Shopify, Magento, BigCommerce or WooCommerce web shop automatically trigger WhatsApp or SMS messages via CM Business Messaging.
  • Cart-abandonment events from your online store directly launch Mobile Marketing Cloud campaigns – without your marketing team having to build a separate integration.
  • One customer profile in CM’s Customer Data Platform combines webshop data (orders, preferences), engagement data (emails opened, clicks) and service data (tickets, calls).
  • Faster onboarding: from setup to first live message-flow within weeks instead of a traditional months-long integration project.

Whether you’re a D2C brand looking to automate its customer service with AI, or a mid-market retailer looking to bring marketing and payments together on one platform – CM.com provides the building blocks, and KoneX builds the link to your existing webshop stack.

Ferfier Technologies is the AI and products arm of the Ferfier Group, a portfolio company of Stakeboat Capital. Where sister company InterraIT provides the services side (custom KoneX integrations, application management, legacy modernization), Ferfier Technologies builds and licenses AI-driven SaaS products that KoneX customers can add to their existing integration stack. Under the motto “Transforming Ideas Into Intelligent Experiences,” Ferfier delivers solutions for mobility, manufacturing, healthcare, retail and technology – each with AI and data monetization functionality as a common thread.

Ferfier Technologies’ products

  • Impact AI – an AI insights platform that transforms operational data from ERP, CRM, WMS and e-commerce systems into actionable recommendations. For KoneX customers, that means: data already in sync through KoneX can directly serve as input to Impact AI models without an additional ingestion layer.
  • AI-Powered SaaS – turnkey AI modules for demand forecasting, customer segmentation, churn prediction and next-best-action recommendations, available as separate SaaS components.
  • Digital Twin – virtual representations of physical assets and processes for real-time monitoring, scenario simulation and predictive maintenance. Strong in manufacturing and mobility, but also applicable to fulfilment operations.
  • Data Monetization – tooling and consulting for unlocking internal data assets as a revenue stream, for example through insights-as-a-service for partners or customers in the chain.
  • Dealer Management System (DMS) – a specialized DMS suite for the automotive industry, with after-sales, inventory and dealer portal functionality.
  • IoT Solutions – connectivity and data collection for sensors, vehicles and manufacturing equipment, coupled with Impact AI for analytics.
  • Cloud Native Development & Mobile App Development – for customers who want to combine their above Ferfier products with custom-developed apps and cloud-native extensions.

For which sectors?

Ferfier focuses on five main sectors, with separate product libraries and use cases for each sector:

  • Mobility & Automotive – DMS, connected-vehicle-data, dealer-portals, after-sales AI, predictive maintenance via Digital Twin.
  • Manufacturing – Digital Twin for production lines, IoT sensing, predictive quality control and MES augmentation via Impact AI.
  • Healthcare – compliance-driven data platforms, AI models for clinical and operational insights, secured at the enterprise level (via Ferfier Group’s ISO certifications).
  • Retail & E-commerce – demand forecasting, customer-360 analytics, dynamic pricing and recommendation models – the primary interface with KoneX implementations.
  • Technology & SaaS – AI components for product companies building their own SaaS portfolio, including white-label capabilities from Impact AI.

Part of the Ferfier Group

The Ferfier Group is a portfolio company of Stakeboat Capital and consists of two operating units that together cover the full spectrum of enterprise modernization:

  • Ferfier Technologies (ferfier.com) – AI and digital engineering products. This partner profile.
  • InterraIT (interrait.com) – digital engineering and integration services, with more than 12 years of KoneX partnership. See separate InterraIT partner profile for service side.

Both companies have shared engineering resources in the United States, the United Kingdom, Australia and India (Noida and Kolkata), and share the group’s ISO 27001 and ISO 9001 certifications.

Leadership

  • Hemraj Rana – CEO, Ferfier Group
  • Ankush Goel – Managing Director, Ferfier

When is Ferfier of interest to a KoneX customer?

  • You already have KoneX running and want to add AI – for example, demand forecasting for your fulfilment chain or customer-360 models for your e-commerce stack. Impact AI can work directly with the data from your KoneX links.
  • You operate in manufacturing or mobility and want a Digital Twin – for production lines, vehicles or logistics processes, powered by real-time data through KoneX integrations.
  • You want to monetize data – for example, as a KoneX customer, offer your own data assets as insights-as-a-service to partners or customers in your supply chain.
  • You are an automotive dealer or OEM – Ferfier’s DMS suite is a specialized product for your industry, and can be linked to your existing ERP and webshop via KoneX.
  • You are a SaaS company looking to embed AI functionality in your own product – Impact AI and the AI-Powered SaaS modules are available as white label components.

Why Ferfier through KoneX?

The combination of Ferfier products and the KoneX connectivity layer gives customers a short time-to-value for AI and data projects:

  • Short ingestion pipeline – Impact AI directly uses the data KoneX already synchronizes between your webshop, ERP, WMS and marketplaces. No separate data pipeline required.
  • One group contact – Ferfier products are provided by Ferfier Technologies; implementation and management are provided by sister company InterraIT. One commercial relationship, one SLA, two teams.
  • Group-level certification – ISO 27001 and ISO 9001 cover both product and implementation, which is essential in healthcare and regulated industries.
  • Proven sector libraries – DMS for mobility, Digital Twin for manufacturing, customer analytics for retail – not greenfield projects, but extensions to working product bases.

Whether you are looking for AI augmentation for your existing KoneX stack, implementing a dealer management platform, or monetizing your operational data – Ferfier Technologies provides the products, and KoneX provides the data layer underneath. For the implementation and management side, see the separate InterraIT partner profile.

Returnless is the Eindhoven-based software platform that gives e-commerce brands complete control over the entire returns process – from digital returns form to analysis and prevention. More than 1,500 European web shops use Returnless to handle returns faster, reduce costs and prevent future returns. Since January 2025, Returnless is part of JTL-Software, the German e-commerce software group with more than 50,000 merchants in the DACH region – Returnless continues to operate as an independent entity with its own brand, team and product roadmap.

The Returnless suite

The platform combines eight product modules into one integrated return solution:

  • Digital Return Form – a customizable, branded return form in your own branding. Customers upload photos, answer dynamic follow-up questions and get an instant personalized recommendation (refund, exchange or store credit) without contacting customer service.
  • Return Rules – a rules engine with more than 50 conditions that automatically decides how to handle each return request: approve, deny, offer alternative, or escalate. Makes 90% of returns a touchless flow.
  • Return Portal – a central dashboard for your customer service with customizable views and filters so the team can pick up exceptions quickly without scrolling through thousands of orders.
  • Return Analytics – data insights on return rates by product, SKU, customer segment and reasons. The basis for product improvement, photography adjustment or sizing advice – anything that helps prevent returns altogether.
  • Coupons & Store Credit – automatic generation of coupon codes as an alternative to refund, to keep sales within your shop. Increases customer lifetime value.
  • Automations – trigger-based actions such as automatic refunds through your PSP, status updates to the customer and coupon code dispatch at the right time in the return flow.
  • Exchanges – quickly exchange for another size, color or variant, with reusable coupon codes and direct order flow to your WMS.
  • Shipping Solutions – links to multiple carriers and shipping methods so that returns return to your warehouse via the correct label and pickup point.

Integrations – 35+ links

Returnless has standard links to the common links in the e-commerce chain:

  • CMS and e-commerce platforms – Shopify, Magento, WooCommerce, Lightspeed, Shopware and other web shop systems.
  • WMS and fulfilment – links to major warehouse management systems and fulfilment platforms to place returns directly into the inbound flow of your warehouse.
  • Shipping and logistics – direct links to carriers and shipping platforms for label generation and pickup.
  • Marketplaces – synchronization of marketplace returns to the same rule engine as your webshop returns.
  • Headless returns – an API layer that allows you to embed Returnless in a fully custom frontend without using the standard returns form.

Part of JTL Software

As of Jan. 7, 2025, Returnless is part of JTL-Software, founded in 2008 in Hückelhoven, Germany, and with more than 50,000 e-commerce merchants and 500+ partners in Germany, Austria and Switzerland. For Returnless, the acquisition means access to the broad JTL network and investment in product development, while continuing to operate independently with its own brand, customers and culture. For existing Returnless customers, nothing changes operationally; for new customers, it means more power behind the roadmap and broader integration opportunities within the JTL ecosystem.

Burden of proof and certification

  • 1,500+ European e-commerce brands use Returnless every day.
  • ISO 27001 certified for enterprise-level information security – required by larger clients and in regulated industries.
  • Thuiswinkel Business Partner – accredited member of the Dutch e-commerce trade association.
  • Deloitte Fast 50 – recognized as one of the fastest growing tech companies in the Netherlands.

Who is Returnless suitable for

  • Fashion, shoes and accessories – sectors with the highest return rates (30 – 50%+), where rule automation and analytics have an immediate measurable effect on margin.
  • Electronics, beauty and lifestyle – categories with DOA claims, warranty returns and serial number tracking, where Return Rules automate complex handling.
  • Multichannel retailers who sell through both their own webshop and marketplaces and want one return flow for both channels.
  • D2C brands that scale up and don’t want their customer service team to grow proportionately – touchless return flows make that possible.
  • Webshops using headless commerce – the Headless Returns API allows embedding in a custom frontend.
  • International brands in NL, BE and DACH – with the JTL acquisition, Returnless has additional clout in the German market and direct access to JTL merchants.

Markets

Returnless primarily serves the Netherlands, Belgium, Germany and the broader DACH region (DE, AT, CH), with a growing customer base in other European markets through its JTL integration. The platform is available in Dutch, English and German, giving consumers in each of the main markets a local return experience.

Why link Returnless through KoneX?

Returnless provides the returns data layer; KoneX provides the clean digital link to your existing stack. Together, that means:

  • One API link between your webshop, ERP, WMS and Returnless – order history, stock info and customer data are available directly in the rules engine without separate data feeds.
  • Marketplace returns (Bol, Amazon) connected through KoneX automatically enter the same Returnless flow as your webshop returns – one rule engine for all channels.
  • Refund actions from Returnless automatically trigger credit notes in your accounting software through KoneX links, without manual entries.
  • Quick onboarding – no months of IT work; one KoneX link activates Returnless within the existing KoneX framework.

Whether you are a fashion brand with 40% return rate that you want to reduce step by step, a multichannel retailer that wants marketplace and webshop returns in one stream, or a scaling D2C player that wants to reduce customer service touchpoints – Returnless provides the platform, and KoneX provides the seamless link to your sales stack.